Alterations Customer Service Representative

Davids Bridal • Dallas, TX

21h • Onsite

About The Position

The Alterations Customer Service Representative (CSR) supports the successful operation of the Alterations department and provides an A+ customer experience to David’s Bridal customers. The role reports to the Store Manager and may include welcoming and assisting customers, scheduling appointments, answering phones, pressing garments, and ensuring items are ready for pickup. The CSR serves multiple customers, promotes alterations and personalization services, helps maintain store and alterations-room standards, and supports inventory and checkout processes. Duties are performed according to company service, quality-control, and dress-code standards.

Requirements

• High school diploma or equivalent degree.
• 1–2 years of prior retail experience in an apparel or specialty-store environment.
• Prior experience with a computerized POS (Point of Sale) system.
• Ability to stand, walk, and sit for extended periods; reach, climb stairs, stoop, kneel, crouch, crawl, bend, twist, move throughout the store, and communicate with and hear customers.
• Manual dexterity to use POS terminals, count money, steam garments, access computers, and make or receive telephone calls.
• Ability to lift and/or move up to 10 pounds.
• Ability to see up close and at a distance, use peripheral vision and depth perception, and look at, read, and use computers, electronic devices, and phones for extended periods.

Nice To Haves

• Prior sewing experience is helpful.
• Manual dexterity to sew and perform fittings to David’s Bridal standards, as needed.

Responsibilities

• Welcome customers by phone, virtual chat, and in person with genuine, friendly enthusiasm; communicate clearly and adapt service to customer needs.
• Use store systems to manage customer flow and deliver a five-star customer experience.
• Meet service vows and operational checklist tasks, including preparing for customers, welcoming them, meeting their needs, and being available to help.
• Provide exceptional service to multiple customers and contribute to the store’s customer-service goals.
• Address customer concerns confidently, resolve issues when possible, and escalate or partner with leadership when needed.
• Explain how alterations can help perfect a dress for an event, in partnership with the Alterations team.
• Promote alterations services and personalization options.
• Maintain store standards, including cleanliness, organization, promotional readiness, and store recovery.
• Maintain dress-code standards.
• Greet and escort alterations customers to and from the alterations area for appointments.
• Press, steam, and spot-clean merchandise.
• Inspect altered, steamed, or pressed garments against quality-control guidelines to verify they are in pristine condition before delivery.
• Build long-term customer relationships to support satisfaction and loyalty.
• Support inventory management by processing special orders and pickups and maintaining first-quality standards for merchandise.
• Support cash-wrap processes and accurately process transactions.
• Seek assistance from the Alterations Manager for customer issues the CSR cannot resolve.
• Maintain a clean and well-organized alterations room.
• Perform other duties and tasks assigned by store management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED