Alterations Customer Service Representative

Davids Bridal•Friendswood, TX

About The Position

The Alterations Customer Service Representative (CSR) supports the successful operation of the Alterations department and helps deliver superior customer service to David’s Bridal customers. The CSR provides an A+ customer experience and reports to the Store Manager. Duties may include welcoming and serving customers, making appointments, answering phones, pressing garments, and ensuring items are ready for pickup. The role involves serving multiple customers, supporting alterations and personalization services, maintaining store and alterations-room standards, processing transactions and merchandise tasks, and checking garments for quality before delivery. The CSR may perform sewing and fittings to David’s Bridal standards as needed.

Requirements

High school diploma or equivalent degree.
1–2 years of prior retail experience in an apparel or specialty store environment.
Ability to lift and/or move up to 10 pounds.
Manual dexterity to perform non-selling responsibilities, including using POS terminals, counting money, steaming garments, accessing computers, and handling telephone calls.
Ability to stand, walk, and sit for extended periods; reach, climb stairs, stoop, kneel, crouch, crawl, bend, twist, and move throughout the store.
Ability to talk to and hear customers.
Visual ability to see at close and distant ranges, use peripheral vision and depth perception, and look at, read, and use computers, electronic devices, and phones for long periods.
Ability to sew and perform fittings to David’s Bridal standards as needed.

Nice To Haves

Prior sewing experience.
Prior experience with a computerized POS (Point of Sale) system.

Responsibilities

Welcome customers by phone, virtual chat, and in person with genuine, friendly enthusiasm; communicate clearly and adapt to customers’ needs.
Use store systems to manage customer flow and provide a five-star customer experience.
Meet service vows and complete operational checklist tasks while addressing customers’ emotional and practical needs.
Serve multiple customers at one time and contribute to the store’s customer-service goals.
Address customer concerns proactively, escalating issues and partnering with leadership when appropriate.
Explain the role of alterations in perfecting a dress and promote alterations services and personalization options.
Maintain store standards, including cleanliness, organization, promotional readiness, and store recovery.
Maintain dress-code standards.
Greet and escort alterations customers to and from the alterations area for appointments.
Press, steam, and spot-clean merchandise.
Inspect altered, steamed, or pressed garments under quality-control guidelines to ensure they are in pristine condition before delivery.
Build long-term customer relationships to support satisfaction and loyalty.
Support inventory management by processing special orders and pickups and maintaining first-quality merchandise standards.
Support cash-wrap processes and process transactions accurately.
Seek assistance from the Alterations Manager with customer issues the CSR cannot resolve.
Maintain a clean and well-organized alterations room.
Perform other duties and tasks assigned by store management.