Alterations Customer Service Representative

Davids Bridal•Amarillo, TX

22h•Onsite

About The Position

The Alterations Customer Service Representative (CSR) supports the successful operation of the Alterations department and provides David’s Bridal customers with an A+ service experience. The role reports to the Store Manager and may include welcoming and assisting customers, scheduling appointments, answering phones, pressing garments, and ensuring items are ready for pickup. The CSR serves multiple customers, supports store operations and customer satisfaction, and works with alterations staff and store leadership to address customer needs.

Requirements

High school diploma or equivalent.
One to two years of prior retail experience in an apparel or specialty-store environment.
Prior experience with a computerized point-of-sale (POS) system.

Nice To Haves

Prior sewing experience.

Responsibilities

Welcome customers with genuine, friendly enthusiasm in person, by phone, and through virtual chats; communicate clearly, adapt to customers, solve problems, and resolve conflicts.
Use store systems to manage customer flow and deliver a five-star customer experience.
Fulfill service vows, including Prepare, Welcome, Meet Needs, and Be There, while completing operational checklist tasks and meeting customers’ emotional and practical needs.
Provide exceptional service to multiple customers and contribute to the store’s Five-Star Customer Service achievement.
Address customer concerns proactively and escalate or partner with the leadership team when appropriate.
Explain how alterations can help perfect a dress for an event in partnership with the Alterations department.
Promote alterations services and personalization options.
Maintain store standards, including cleanliness, organization, promotional readiness, and store recovery.
Maintain dress-code standards.
Greet and escort alterations customers to and from the alterations area for appointments.
Press, steam, and spot-clean merchandise.
Inspect altered, steamed, or pressed garments according to quality-control guidelines and verify their condition before delivery.
Build long-term customer relationships to support satisfaction and loyalty.
Support inventory management by processing special orders and pickups and maintaining first-quality standards for merchandise.
Support cash-wrap behaviors and accurately process transactions.
Seek assistance from the Alterations Manager with customer issues that cannot be resolved independently.
Maintain a clean, well-organized alterations room.
Perform other duties and tasks assigned by store management.