Alterations Customer Service Representative

Davids Bridal • Paramus, NJ

20h • Onsite

About The Position

The Alterations Customer Service Representative (CSR) supports the successful operation of the Alterations department and helps provide David’s Bridal customers with an A+ experience. The role reports to the Store Manager and involves welcoming and serving customers, managing appointments and customer flow, answering phones, pressing garments, and ensuring items are ready for pickup. The CSR may also perform sewing and fittings as needed.

The CSR serves multiple customers at a time, promotes alterations services and personalization options, and works with the Alterations team to explain how alterations can help perfect a dress for an event. The role includes maintaining store and alterations-room standards, supporting inventory and cash-wrap processes, inspecting garments before delivery, and resolving or escalating customer concerns.

Requirements

• High school diploma or equivalent.
• 1–2 years of prior retail experience in an apparel or specialty store environment.
• Prior experience with a computerized POS (Point of Sale) system.
• Ability to lift and/or move up to 10 pounds.
• Ability to perform the physical activities described, including standing, walking, sitting for extended periods, reaching, climbing stairs, stooping, kneeling, crouching, crawling, bending, twisting, and moving throughout the store.
• Manual dexterity to use POS terminals, count money, steam garments, access computers, and handle telephone calls.
• Ability to see up close and at a distance, use peripheral vision and depth perception, and use a computer, electronic devices, and phones for extended periods.

Nice To Haves

• Prior sewing experience.

Responsibilities

• Welcome and assist customers by phone, virtual chat, and in person, communicating clearly and adapting service to their needs.
• Use store systems to manage customer flow and deliver a five-star customer experience.
• Meet service vows and complete operational checklist tasks while addressing customers’ emotional and practical needs.
• Provide exceptional service to multiple customers at once and contribute to the store’s customer-service goals.
• Address customer concerns and partner with leadership when issues need escalation.
• Explain and promote alterations services and personalization options in partnership with the Alterations team.
• Maintain store standards, including cleanliness, organization, promotional readiness, and store recovery.
• Maintain dress-code standards.
• Greet and escort alterations customers to and from the alterations area for appointments.
• Press, steam, and spot-clean merchandise; inspect garments for pristine condition before delivery to customers.
• Build long-term customer relationships to support satisfaction and loyalty.
• Support inventory management by processing special orders and pickups and maintaining first-quality standards for merchandise.
• Support cash-wrap behaviors and process transactions accurately.
• Seek assistance from the Alterations Manager for customer issues the CSR cannot resolve.
• Maintain a clean and well-organized alterations room.
• Perform duties and tasks assigned by store management.
• Perform sewing and fittings to David’s Bridal standards as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED