Alterations Customer Service Representative

Davids Bridal•Greensboro, NC

20h•Onsite

About The Position

The Alterations Customer Service Representative (CSR) supports the successful operation of the Alterations department and provides David’s Bridal customers with an A+ service experience. The CSR reports to the Store Manager and may welcome and assist customers, make appointments, answer phones, press garments, and ensure items are ready for pickup. The role serves multiple customers, supports store service goals, promotes alterations services and personalization options, and helps ensure merchandise is ready for customers in pristine condition.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty-store environment.
Prior experience with a computerized POS system.
Ability to stand, walk, and sit for extended periods; reach; climb stairs; stoop, kneel, crouch, or crawl; bend and twist; and move throughout the store.
Ability to talk to and hear customers.
Manual dexterity for POS use, cash handling, garment steaming, computer use, phone calls, and sewing or fittings as needed.
Ability to lift and/or move up to 10 pounds.
Ability to see up close and at a distance, use peripheral vision and depth perception, and look at, read, and use computers, electronic devices, and phones for extended periods.

Nice To Haves

Prior sewing experience.

Responsibilities

Welcome customers warmly by phone, virtual chat, and in person, communicating clearly and adapting service to customers’ needs.
Use store systems to manage customer flow and deliver a five-star customer experience.
Meet service vows and operational checklist tasks, addressing customers’ emotional and practical needs.
Provide exceptional service to multiple customers and contribute to the store’s customer-service goals.
Address customer concerns and partner with leadership when escalation is needed.
Explain the role of alterations in preparing a dress for an event and promote alterations services and personalization options.
Maintain store standards, including cleanliness, organization, promotional readiness, and recovery.
Meet dress-code standards.
Greet and escort alterations customers to and from appointments.
Press, steam, and spot-clean merchandise.
Inspect altered, steamed, and pressed garments according to quality-control guidelines before final delivery.
Build long-term customer relationships and support satisfaction and loyalty.
Process special orders and pickups, and uphold first-quality merchandise standards as part of inventory management.
Support cash-wrap processes and complete transactions accurately.
Seek assistance from the Alterations Manager with customer issues the CSR cannot resolve.
Maintain a clean and organized alterations room.
Perform other duties assigned by store management.
Use POS terminals and other systems; count money; steam garments; access computers; and receive or initiate telephone calls.
Sew and perform fittings to David’s Bridal standards as needed.