Alterations Customer Service Representative

Davids Bridal•Lafayette, LA

21h

About The Position

The Alterations Customer Service Representative (CSR) supports the successful operation of the Alterations department and provides David’s Bridal customers with an A+ service experience. The CSR reports to the Store Manager and may welcome and assist customers, schedule appointments, answer phones, press garments, and ensure items are ready for pickup. The role serves multiple customers at a time, supports store operations and customer satisfaction, and works with the Alterations team to explain and promote alteration services and personalization options.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty store environment.
Ability to lift and/or move up to 10 pounds.
Ability to perform the physical activities described, including standing, walking, sitting, reaching, climbing stairs, stooping, kneeling, crouching, crawling, bending, and twisting.
Manual dexterity to use POS terminals, count money, steam garments, access computers, handle telephone calls, and perform sewing and fittings as needed.
Ability to see at close and distant ranges, use peripheral vision and depth perception, and use a computer, electronic devices, and phones for extended periods.

Nice To Haves

Prior sewing experience.
Prior experience with a computerized POS system.

Responsibilities

Welcome and assist customers in person, by phone, and through virtual chats, adapting communication style to customer needs and resolving concerns.
Use store systems to manage customer flow and deliver a five-star customer experience.
Meet service vows and complete operational checklist tasks while addressing customers’ emotional and practical needs.
Provide service to multiple customers at one time and contribute to the store’s customer service goals.
Address customer concerns and partner with leadership or the Alterations Manager when escalation is needed.
Explain the role alterations can play in preparing a dress for an event and promote alterations services and personalization options.
Maintain store standards, including cleanliness, organization, promotional readiness, and store recovery.
Maintain dress code standards.
Greet and escort alterations customers to and from the alterations area for appointments.
Press, steam, and spot-clean merchandise.
Inspect altered, steamed, or pressed garments to verify they meet quality standards before delivery.
Build customer relationships to support satisfaction and loyalty.
Support inventory management by processing special orders and pickups and maintaining first-quality merchandise standards.
Support cash-wrap processes and process transactions accurately.
Maintain a clean and organized alterations room.
Complete other duties and tasks assigned by store management.