Alterations Customer Service Representative

David's Bridal • Austin, TX

23h • $7 - $19 • Onsite

About The Position

The Alterations Customer Service Representative (CSR) supports the successful operation of the Alterations department and helps deliver superior customer service. The CSR welcomes and assists customers, manages appointments and phone inquiries, may press garments, and ensures items are ready for pickup. The role provides service to multiple customers, promotes alterations services and personalization options, and works with the Alterations team and store leadership to resolve customer needs. The position reports to the Store Manager.

Requirements

• High school diploma or equivalent.
• 1–2 years of prior retail experience in an apparel or specialty store environment.
• Experience with a computerized POS system.
• Ability to meet the physical demands of the role, including standing, walking, sitting, reaching, climbing stairs, bending, kneeling, crouching, crawling, moving throughout the store, and lifting or moving up to 10 pounds.
• Manual dexterity to use POS terminals, count money, steam garments, use computers and phones, and perform sewing and fittings to David’s Bridal standards as needed.
• Ability to see up close and at a distance, use peripheral vision and depth perception, and use computers, electronic devices, and phones for extended periods.

Nice To Haves

• Prior sewing experience.

Responsibilities

• Welcome customers by phone, virtual chat, and in person with friendly enthusiasm, communicating clearly and adapting service to their needs.
• Use store systems to manage customer flow and deliver a five-star customer experience.
• Meet service vows and operational checklist tasks, addressing customers’ emotional and practical needs.
• Provide service to multiple customers at once, proactively address concerns, and escalate issues to leadership when appropriate.
• Explain how alterations can help perfect a dress for a customer’s event, and promote alterations services and personalization options.
• Maintain store standards, including cleanliness, organization, promotional readiness, and store recovery.
• Meet dress code standards.
• Greet and escort alterations customers to and from the alterations department for appointments.
• Press, steam, and spot-clean merchandise.
• Inspect altered, steamed, and pressed garments against quality-control guidelines before delivery.
• Build long-term customer relationships and support satisfaction and loyalty.
• Process special orders and pickups and support inventory management and first-quality standards.
• Support cash-wrap processes and accurately process transactions.
• Seek assistance from the Alterations Manager for customer issues the CSR cannot resolve.
• Maintain a clean and organized alterations room.
• Perform other duties and tasks assigned by store management.

Benefits

• Competitive pay
• Team bonus
• Early pay through Dayforce Wallet
• Team member discount
• Vision care
• Supplemental critical illness, hospital indemnity, and accidental injury insurance
• 401(k) program
• Identity theft protection discount
• Home and auto insurance discounts
• Mobile discounts
• Legal benefits through MetLife Hyatt Legal Plans
• Pet insurance
• $400 bonus for each referred hire, with no limit

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED