Alterations Associate

Saks • Beverly Hills, FL

2d

About The Position

The Alterations Associate is part of the tailoring team and provides customer service and tailoring expertise. The role involves fitting customers, making alteration decisions, and performing alterations on a wide range of luxury garments while contributing to an exceptional customer experience. The associate is also expected to meet individual performance and productivity goals, follow company and workroom procedures, maintain a clean and safe work environment, and support store and department initiatives. Additional responsibilities may be assigned as needed.

Requirements

• At least 3 years of fitting and tailoring experience with high-end merchandise.
• Ability to fit and perform alterations on a wide range of garments.
• Ability to use standard sewing, pressing, and spotting equipment.
• Ability to use specialty machines, including double-blind, buttonhole, cover-stitch, and leather machines.
• Knowledge of the alterations industry, including fabrication and styling of luxury merchandise.

Nice To Haves

• Technical background in specialty skills such as leather, knits, double face, beading, fine tailoring, or buttonholes.
• High school graduation or equivalent is preferred.

Responsibilities

• Model Saks Fifth Avenue Customer Service Principles.
• Achieve and exceed individual performance and productivity goals.
• Build and maintain excellent customer relationships through consistently high-quality customer service.
• Follow Saks Fifth Avenue policies and procedures, as well as alteration workroom policies and tailor procedures.
• Use tailoring expertise to make alteration decisions during customer fittings.
• Focus on providing an exceptional customer experience.
• Maintain a clean and safe work environment.
• Support company, store, and department initiatives.
• Perform additional responsibilities as needed.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Basic life insurance
• Supplemental life insurance
• Disability insurance
• Additional voluntary benefits, including critical illness, hospital, and accident insurance
• Employee discount
• Career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED