Alpha Client Solution Manager - Managing Director

State Street • Boston, MA

1d • $170,000 - $267,500

About The Position

The Client Solution Manager identifies, coordinates, and manages solution delivery across functional areas and products at State Street. The role requires broad knowledge of asset management and solution architecture principles, a strategic mindset, and the ability to lead and develop subordinates. The goal is to ensure solutions are delivered successfully and provide the greatest possible value to the organization.

The position supports State Street Alpha, an open platform connecting front-, middle-, and back-office operations and harmonizing data, technology, and services. The Client Solution Manager collaborates with clients and internal teams throughout solution design and delivery, helping define target-state solutions, coordinate implementation, and resolve deliverables. The role also supports scalable, standardized solutions and applies change, risk, and resource management as needed.

Applicants should have a proven record of aligning business vision and requirements with enterprise solutions, working with stakeholders such as solution architects. They should be comfortable leading without hierarchical authority and operating in a fast-paced, high-growth business. A financial or analytical degree is preferred, or relevant financial-services experience. Travel is required. The role offers a stated annual salary range of $170,000–$267,500, with location-dependent ranges possible.

Requirements

• Proven track record aligning target business vision and requirements with enterprise solutions.
• Experience collaborating with stakeholders, including solution architects, to identify business solutions that meet client and product outcomes, particularly in software business or professional services contexts.
• Ability to lead others without hierarchical authority.
• Comfort working in a high-growth, fast-paced business and driving strategy and product capabilities.
• Broad knowledge of asset management and solution architecture principles.
• Ability to lead and develop subordinates.
• Leadership skills and ability to bring together teams across organizational levels and disciplines.
• Ability to maintain balanced client relationships, meeting key requirements while aligning with standard, scalable solutions.
• Outstanding presentation, oral and written communication, and relationship-building skills across management levels.
• Detail-oriented approach and clear, concise communication skills.
• Strong critical thinking, problem-solving, decision-making, and relationship-management skills.
• Strong understanding of financial markets and investment management processes, including back-office functions.
• Proficiency with Excel and PowerPoint.
• Familiarity with Jira and Confluence.
• Willingness and ability to travel.

Nice To Haves

• A degree in a financial or analytical discipline, or relevant experience within the financial services industry.
• Experience in Agile software development, Systems Thinking, and/or professional services.

Responsibilities

• Guide Alpha implementations in identifying and delivering target-state model and operational workflow solutions.
• Assist in designing and delivering transformative end-to-end solutions benefiting both investment servicers and investment managers.
• Coordinate solution delivery across functional areas, including front-, middle-, and back-office teams.
• Support the development of scalable and standardized solutions.
• Influence, facilitate, and drive decision-making on deliverable resolution planning.
• Connect teams across disciplines to define Alpha-wide end-to-end solutions.
• Review client requirements, help define target-state solutions, and identify and document solutions for IT deliverables and products on the delivery roadmap.
• Engage directly with clients and internal disciplines as a continuous liaison throughout execution, triaging and facilitating resolution of deliverables.
• Integrate solution builds and IT developments across implementation phases after client confirmation of solution outcomes.
• Create interface designs and make tactical decisions to bridge the gap between current-state operations and strategic implementations, informed by client engagement protocols and requirements.
• Identify ways to improve the efficiency and productivity of procedures and people.
• Apply change, risk, and resource management principles when needed.
• Ensure solution management activities comply with legal guidelines and internal policies.
• Manage relationships with clients and stakeholders through solution design and delivery.

Benefits

• Competitive and comprehensive benefits packages, varying by location.
• Medical care and insurance coverage, including basic life, medical, dental, vision, long-term disability, and optional additional coverages.
• Retirement savings plan (401K) with company match.
• Savings plans, including eligibility for certain tax-advantaged savings plans.
• Paid time off, including vacation, sick leave, short-term disability, and family care responsibilities.
• Employee Assistance Program.
• Incentive compensation, including eligibility for annual performance-based awards, with certain sales roles subject to sales incentive plans.
• Flexible Work Program and flexible work-life support.
• Development programs and educational support.
• Paid volunteer days.
• Inclusive development opportunities and employee networks.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed