Alarm Response Officer (MAD SO)

Per Mar Security Services•Madison, WI

About The Position

The Alarm Response Officer provides security for client property, operations, and employees by responding to alarm calls and mobile stops in accordance with client contracts and applicable state and local regulations. The role also includes inspecting client accounts, completing required reports, responding to service requests, and supporting Security Officer coverage when needed. The scheduled shift is Saturday and Sunday, 0000–1200.

Requirements

High school diploma or GED.
Must be eligible for licensing under the state rules and regulations governing security personnel where the position is located.
Valid driver's license and good driving record.
Excellent written and verbal communication and customer service skills.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Must follow safety procedures and use personal protective equipment properly.
Must possess values important to Per Mar Security; the provided posting truncates the value after “Integri”.

Nice To Haves

Three to six months of previous security and/or mobile security experience, and/or training in the security field.

Responsibilities

Respond to alarm calls and take the actions required by each situation.
Reset alarm systems after responding to calls.
Perform mobile stops at client accounts to help secure parking lots, building doors, and windows.
Deliver mail, messages, and reports to client sites.
Respond to general service department requests.
Perform Security Officer duties for open shifts as needed until coverage is arranged by the Dispatcher.
Complete and process required paperwork, including daily alarm activity reports, trip sheets, and accident and vehicle reports.
Conduct inspections of accounts.
Maintain a good driving record and follow company vehicle policies and procedures.
When appropriate, inform customers about Per Mar Security Services products and services and refer business to the appropriate department.
Maintain a positive, respectful working atmosphere with internal and external customers, colleagues, vendors, supervisors, and management.
Follow ethical business conduct and compliance standards, and comply with company policies and procedures.