Global Security - Alarm Monitoring Specialist

JPMorgan Chase & Co. • Tempe, AZ

8d

About The Position

As an Alarm Monitoring Specialist on JPMorganChase’s Global Security team, you will serve as the primary intake point for security-related incidents across retail branches and corporate locations. You will act as a communications and situational-awareness hub, monitoring, researching, reviewing, and analyzing alarms and video footage to ensure timely compliance with standard operating procedures. The work supports the safety of employees and the protection of firm assets around the clock.

The Global Security team protects the firm’s people and assets and supports safe business operations through technology, talent, and collaboration. Its work includes developing safety policies and procedures, customer safety, pre-employment screening, fraud investigations, and global security operations.

Requirements

• Formal training or certification in Alarm Monitoring Specialist concepts and at least 2 years of applied experience.
• Strong verbal and written communication skills, including the ability to engage clearly across all levels of the organization.
• Problem-solving and troubleshooting ability in time-sensitive or high-pressure environments.
• Ability to work independently and collaboratively as part of a team.
• Familiarity with access control, video surveillance, and intrusion detection software and hardware.
• Solid understanding of security principles and methodologies.
• High integrity, reliability, and professional judgment.
• Ability to multitask, remain composed under pressure, and think critically before acting.
• Ability to build and maintain effective working relationships with team members and stakeholders.

Nice To Haves

• Prior experience in an alarm monitoring center, security operations center, or similar 24x7 environment.
• Experience working within a large, complex organization with multiple locations or sites.
• Familiarity with incident management or dispatch platforms.
• Knowledge of physical security best practices and emergency response protocols.
• Bilingual communication skills.

Responsibilities

• Respond promptly to alarm signals to protect lives and property, following established protocols accurately and urgently.
• Dispatch law enforcement, security personnel, or service vendors based on incident type and severity.
• Manage inbound calls, conduct initial triage and troubleshooting, resolve issues directly, or route them to the appropriate resource.
• Escalate sensitive or high-impact incidents to senior managers and notify relevant Security and Threat teams promptly and accurately.
• Place alarm systems on test when required and create service jobs as needed.
• Report false or problem incidents to the appropriate department for corrective action and resolution.
• Follow standard operating procedures consistently and accurately across every interaction.
• Execute critical alarm testing on schedule and take ownership of identified faults through to resolution.
• Compose and deliver accurate verbal and written incident communications to security, operations, resiliency, and facilities responders via internal communication platforms.
• Support staffing needs during overnights, weekends, holidays, and crisis situations, and remain reachable via email, text, and telephone.

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed