Alarm Monitoring Advisor

CPI Security•Charlotte, NC

5d•Onsite

About The Position

Alarm Monitoring Advisors, also known as Central Station Operators, help make the community and customers safer by answering alarm calls, communicating with local first responders, and providing a calm, friendly, and reassuring customer experience. CPI Security provides security, video, and automation solutions to residential and business customers throughout the Southeast. This position is based at the company’s headquarters in Charlotte, North Carolina. The role monitors and responds to alarm activity, handles customer calls, and relays important information to emergency responders. The company provides specialized paid training at the start of employment and ongoing training, including a Central Station Monitoring Certification.

Requirements

High school diploma.
Take pride in delivering excellent customer service.
Be available to work a flexible work schedule.
Thrive in a busy, fast-paced environment.
Excellent organizational and analytical skills.
Strong interpersonal and problem-solving skills, with the ability to multitask.

Nice To Haves

Some college education.
At least 2 years of customer service experience.

Responsibilities

Monitor and respond to alarms, communicate with customers, and relay vital information to first responders in real time.
Respond to inbound alarm activity from residential and commercial customers, assess the nature of the situation, and contact local authorities in an emergency.
Communicate with police, firefighters, and EMS/paramedics while providing a friendly and reassuring customer experience.
Receive and handle incoming customer calls, including general inquiries and technical concerns.
Perform processing demonstrations of CPI’s Real Time Response product.
Perform additional duties as assigned by management.

Benefits

Specialized paid training at the start of employment and ongoing training, including a Central Station Monitoring Certification.
Career mobility.
Medical, dental, vision, short-term disability, long-term disability, and life insurance options.
Company-paid holidays, a floating holiday, and paid time off.
401(k) plan with a competitive company match.
Eligible for a free monitored security system after 90 days.
Education assistance.
On-site café, coffee and smoothie bar, walking trail, basketball court, and fitness facility with a dedicated Fitness Director.
Birthday and work anniversary rewards.
Volunteer and community engagement opportunities.