Alarm Monitoring Advisor

CPI Security • Charlotte, NC

5d • Onsite

About The Position

Alarm Monitoring Advisors, also known as Central Station Operators, help make the community and customers safer by responding to alarm calls, communicating with local first responders, and providing a calm, friendly, and reassuring customer experience. The role supports CPI Security’s residential and business customers and is based at the company’s headquarters in Charlotte, North Carolina.

The position includes specialized paid training upon starting and ongoing training, including a Central Station Monitoring Certification. CPI describes the role as offering career mobility and a diverse, engaging company culture, with opportunities for volunteering and community engagement.

Requirements

• High school diploma.
• Take pride in delivering excellent customer service.
• Be available to work a flexible work schedule.
• Thrive in a busy, fast-paced environment.
• Have excellent organizational and analytical skills.
• Have strong interpersonal and problem-solving skills and the ability to multitask.

Nice To Haves

• Some college preferred.
• At least 2 years of customer service experience preferred.

Responsibilities

• Monitor and respond to alarms, communicate with customers, and relay vital information to first responders in real time.
• Respond to inbound alarm activity from residential and commercial customers, review the nature of the situation, and contact local authorities in an emergency.
• Communicate with police, firefighters, and EMS/paramedics while providing a friendly and reassuring customer experience.
• Receive and handle incoming customer calls, including general inquiries and technical concerns.
• Perform processing demonstrations of CPI’s Real Time Response product.
• Perform additional duties as assigned by management.

Benefits

• Specialized paid training upon starting and ongoing, including a Central Station Monitoring Certification.
• Medical, dental, vision, short-term disability, long-term disability, and life insurance options.
• Company-paid holidays, a floating holiday, and paid time off (PTO).
• 401(k) plan with competitive company match.
• Eligible for a free monitored security system after 90 days.
• Education assistance for employees seeking to improve their skills and further their education.
• On-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director.
• Birthday and work anniversary rewards.
• Volunteer and community engagement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED