Global Security - Alarm Monitoring Specialist

JPMorganChase•Tempe, AZ

About The Position

As an Alarm Monitoring Specialist on JPMorganChase’s Global Security team, you will serve as a primary intake point for security-related incidents at retail branches and corporate locations. You will monitor, research, review, and analyze alarms and video footage, and help ensure timely compliance with standard operating procedures. The role supports the safety of employees and the protection of firm assets around the clock.

Requirements

Formal training or certification in Alarm Monitoring Specialist concepts and at least 2 years of applied experience.
Strong verbal and written communication skills, with the ability to engage clearly across all levels of the organization.
Demonstrated problem-solving and troubleshooting ability in time-sensitive or high-pressure environments.
Ability to work independently and collaboratively as part of a team.
Familiarity with access control, video surveillance, and intrusion detection software and hardware.
Solid understanding of security principles and methodologies.
High standard of integrity, reliability, and professional judgment.
Ability to multitask, remain composed under pressure, and think critically before acting.
Proven ability to build and maintain effective working relationships with team members and stakeholders.

Nice To Haves

Prior experience in an alarm monitoring center, security operations center, or similar 24x7 environment.
Experience working within a large, complex organization with multiple locations or sites.
Familiarity with incident management or dispatch platforms.
Knowledge of physical security best practices and emergency response protocols.
Bilingual communication skills.

Responsibilities

Respond promptly to alarm signals to protect lives and property, following established protocols accurately and urgently.
Dispatch law enforcement, security personnel, or service vendors based on incident type and severity.
Manage inbound calls, conduct initial triage and troubleshooting, resolve issues directly, or route them to the appropriate resource.
Escalate sensitive or high-impact incidents to senior managers and notify relevant Security and Threat teams in a timely and accurate manner.
Place alarm systems on test when required and create service jobs as needed.
Report false or problem incidents to the appropriate department for corrective action and resolution.
Follow standard operating procedures consistently and accurately across all interactions.
Execute critical alarm testing on schedule and take ownership of identified faults through resolution.
Compose and deliver accurate verbal and written incident communications to security, operations, resiliency, and facilities responders via internal communication platforms.
Support staffing needs during overnights, weekends, holidays, and crisis situations, and remain reachable by email, text, and telephone.