Alarm Dispatcher and Responder-3rd Shift

Alarm Detection Systems•Aurora, IL

3d•Hybrid

About The Position

Alarm Detection Systems, Inc. (ADS) is seeking a Central Station Runner/Operator for their 3rd shift. This role is crucial for protecting lives and responding effectively when seconds count. The position combines alarm monitoring, emergency communications, customer service, and field response. Responsibilities include monitoring alarm signals, coordinating with customers and emergency responders, and traveling to customer locations for on-site response. This role is ideal for individuals who are dependable, attentive, and seeking a meaningful career in security, public safety, emergency communications, dispatching, or customer service.

Requirements

High school diploma or GED required.
Strong communication and customer service skills required.
Basic computer proficiency and data-entry skills required.
Valid driver’s license with an acceptable and insurable driving record required.
Ability to meet all company driving and insurance requirements.
Ability to obtain CSAA Level I certification.
Ability to complete Advanced Operator training.
Ability to obtain required state licenses and registrations, where applicable.
Stays calm and makes sound decisions in time-sensitive situations.
Communicates clearly and professionally with customers, teammates, and emergency responders.
Takes ownership and follows through on responsibilities.
Pays close attention to details and maintains accurate records.
Adapts quickly when priorities or conditions change.
Handles confidential information with professionalism and integrity.
Works well independently and as part of a team.
Is comfortable driving and working outdoors in varying weather conditions.
Genuinely enjoys helping and supporting others.
Sitting, standing, and walking for extended periods.
Driving a company vehicle to customer locations.
Lifting and carrying equipment and response materials.
Climbing ladders when necessary.
Working outdoors in varying weather conditions.
Using computers, phones, and monitoring equipment throughout the shift.
Transitioning between phone-based responsibilities and on-site alarm responses.

Nice To Haves

Customer service or call center experience preferred.
Dispatching experience preferred.
Experience in security, alarm monitoring, public safety, emergency communications, or law enforcement is a plus.
Familiarity with alarm systems or security technology is a plus.
Ability to obtain UL 2050 certification preferred.

Responsibilities

Monitor burglary, fire, panic, medical, and other alarm signals.
Contact customers, keyholders, and emergency responders as needed.
Dispatch police, fire departments, and ADS response personnel.
Document alarm activity and customer communications accurately.
Coordinate with service technicians and installation teams.
Maintain customer account information and schedules.
Provide professional customer support by phone.
Assist during emergencies and periods of high alarm activity.
Track and verify systems that are temporarily out of service.
Support after-hours service dispatching and emergency response coordination.
Respond to locations enrolled in the ADS Runner Response Service.
Conduct exterior property inspections when appropriate.
Help emergency responders access protected buildings.
Assist with securing customer locations following alarm events.
Reset alarm systems when possible or coordinate follow-up service.
Report system or property concerns and arrange service when needed.
Maintain the assigned company vehicle, equipment, keys, and response materials.
Meet with customers to document lockbox locations and update account information.