Aisles Online Service Lead

Hy-Vee, Inc. • Overland Park, KS

9d • Onsite

About The Position

The Aisles Online Service Lead assists in managing daily department operations, directing labor, and keeping the team focused on fulfilling customer orders accurately and on time. The role supervises employees, organizes workflow, handles customer concerns, and communicates with department leadership. It is a fast-paced, customer-focused position in a retail store setting that involves managing deadlines and multiple priorities.

Requirements

• Must be at least 18 years old.
• Commitment to Hy-Vee's mission and passion for delivering an outstanding customer and team experience.
• Ability to lead, direct, and support a team in a fast-paced, deadline-driven environment.
• Ability to use logical thinking to solve problems involving abstract and concrete variables.
• Strong math skills, including arithmetic, algebraic, and geometric calculations as needed.
• Clear and professional communication with customers, team members, and supervisors.
• Ability to stay organized and manage multiple priorities and operational needs simultaneously.
• Ability to handle confidential information, including sales reports and profit and loss data, with discretion.

Nice To Haves

• High school diploma or equivalent preferred.
• Six months of similar or related job experience preferred.

Responsibilities

• Deliver outstanding customer service by greeting customers, assisting with their needs, and resolving customer concerns.
• Supervise and direct Aisles Online employees, organizing and planning labor for efficiency and cost control.
• Maintain in-house quality control, including cleaning and proper handling of equipment and merchandise.
• Communicate with supervisors regarding labor needs, receiving, storage, rotation, and delivery issues.
• Respond to employee and customer questions and issues in a timely, professional manner.
• Maintain employee records and document employee interactions.
• Train new employees and complete employee performance and productivity reviews.
• Recommend employee disciplinary action when appropriate.
• Attend and participate in team meetings as assigned.
• Answer customer calls promptly and provide helpful service, including taking customer orders.
• Follow Hy-Vee's dress code, hygiene standards, and department and company guidelines.
• Assist with other tasks and special projects as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED