Aisles Online Service Lead

Hy-Vee•New Hope, MN

13d•Onsite

About The Position

The Aisles Online Service Lead assists with managing daily department operations, directing labor, and keeping the team focused and on track. The role helps ensure customer orders are fulfilled accurately and on time while delivering a strong customer experience. The position supervises employees, organizes workflow, handles customer concerns, and communicates with department leadership. It is a fast-moving role in a retail store setting, with ongoing deadlines and multiple priorities.

Requirements

Commitment to Hy-Vee's mission and passion for delivering an outstanding customer and team experience.
Ability to lead, direct, and support a team in a fast-paced, deadline-driven environment.
Ability to apply logical thinking to solve problems involving abstract and concrete variables.
Strong math skills, including arithmetic, algebraic, and geometric calculations as needed.
Clear and professional communication with customers, team members, and supervisors.
Ability to stay organized and manage multiple priorities and operational needs.
Ability to handle confidential information, including sales reports and profit and loss data, with discretion.
Frequently stand and walk throughout a shift in sales, food service, or delivery areas.
Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.
Complete a pre-employment drug screen.

Nice To Haves

High school diploma or equivalent preferred.
Six months of similar or related job experience preferred.

Responsibilities

Greet customers, assist with their needs, and handle and resolve customer concerns.
Supervise and direct Aisles Online employees and organize and plan labor for efficiency and cost control.
Maintain in-house quality control, including cleaning and proper handling of equipment and merchandise.
Communicate with supervisors about labor needs, receiving, storage, rotation, and delivery issues.
Respond to employee and customer questions and issues in a timely and professional manner.
Maintain employee records and document employee interactions.
Train new employees and complete employee performance and productivity reviews.
Recommend employee disciplinary action when appropriate.
Attend and participate in team meetings as assigned.
Answer calls promptly and provide helpful service to customers, including taking customer orders.
Follow Hy-Vee's dress code, hygiene standards, and department and company guidelines.
Assist with other tasks or special projects as needed.