Aisles Online Service Lead

Hy-Vee•New Hope, MN

13d•Onsite

About The Position

The Aisles Online Service Lead assists in managing daily department operations, directing labor, and keeping the team focused. The role supervises employees, organizes workflow, addresses customer concerns, and communicates with department leadership to help ensure orders are fulfilled accurately and on time. The position works primarily in a retail store setting and involves constant pressure to meet deadlines and manage multiple priorities. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

Commitment to Hy-Vee's mission and passion for delivering an outstanding customer and team experience.
Ability to lead, direct, and support a team in a fast-paced, deadline-driven environment.
Ability to use logical thinking to solve problems involving abstract and concrete variables.
Strong math skills, including arithmetic, algebraic, and geometric calculations as needed.
Ability to communicate clearly and professionally with customers, team members, and supervisors.
Ability to stay organized and manage multiple priorities and operational needs.
Ability to handle confidential information, including sales reports and profit-and-loss data, with discretion.
High school diploma or equivalent preferred.
Six months of similar or related job experience preferred.
Successful completion of a pre-employment drug screen.

Nice To Haves

High school diploma or equivalent.
Six months of similar or related job experience.

Responsibilities

Deliver outstanding customer service, greet customers, assist with their needs, and handle and resolve customer concerns.
Supervise and direct Aisles Online employees, organizing and planning labor for efficiency and cost control.
Maintain in-house quality control, including cleaning and proper handling of equipment and merchandise.
Communicate with supervisors regarding labor needs, receiving, storage, rotation, and delivery issues.
Respond to employee and customer questions and issues in a timely and professional manner.
Maintain employee records and document employee interactions.
Train new employees and complete employee performance and productivity reviews.
Recommend employee disciplinary action when appropriate.
Attend and participate in team meetings as assigned.
Answer the phone promptly and provide helpful service to callers, including taking customer orders.
Follow Hy-Vee's dress code, hygiene standards, and department and company guidelines.
Assist with other tasks or special projects as needed.