Aisles Online Service Lead

Hy-Vee•Marion, IA

6d•Onsite

About The Position

The Aisles Online Service Lead assists in managing daily department operations, directing labor, and keeping the team focused on delivering an outstanding customer experience. The role supervises employees, organizes workflow, addresses customer concerns, and communicates with department leadership to help ensure orders are fulfilled accurately and on time. The position provides customer service, directs and supports Aisles Online employees, maintains in-house quality control, and helps manage employee records, training, and performance reviews. The lead may recommend disciplinary action and participates in team meetings as assigned. The role also follows company and department guidelines and assists with other tasks or special projects as needed.

Requirements

Commitment to Hy-Vee's mission and a genuine passion for delivering an outstanding customer and team experience.
Ability to lead, direct, and support a team in a fast-paced, deadline-driven environment.
Ability to apply logical thinking to solve problems involving abstract and concrete variables.
Strong math skills, including arithmetic, algebraic, and geometric calculations as needed.
Clear and professional communication with customers, team members, and supervisors.
Ability to stay organized and manage multiple priorities and operational needs simultaneously.
Ability to handle confidential information, including sales reports and profit and loss data, with discretion.
Frequently stand and walk throughout a shift in sales, food service, or delivery areas.
Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.
Where applicable, safely use sharp knives and blades for food preparation.
Where applicable, operate a delivery vehicle in accordance with applicable DOT standards.

Nice To Haves

High school diploma or equivalent preferred.
Six months of similar or related job experience preferred.

Responsibilities

Greet customers, assist with their needs, and handle and resolve customer concerns.
Supervise and direct Aisles Online employees, organizing and planning labor for efficiency and cost control.
Maintain in-house quality control, including cleaning and proper handling of equipment and merchandise.
Communicate with supervisors regarding labor needs, receiving, storage, rotation, and delivery issues.
Respond to employee and customer questions and issues in a timely and professional manner.
Maintain employee records and document employee interactions.
Train new employees and complete employee performance and productivity reviews.
Recommend employee disciplinary action when appropriate.
Attend and participate in team meetings as assigned.
Answer the phone promptly and provide friendly, helpful service, including taking customer orders.
Follow Hy-Vee's dress code, hygiene standards, and department and company guidelines.
Assist with other tasks or special projects as they arise.