Aisles Online Service Lead

Hy-Vee, Inc.•Topeka, KS

13d•Onsite

About The Position

The Aisles Online Service Lead assists in managing daily department operations, directing labor, and keeping the team focused on fulfilling orders accurately and on time while providing outstanding customer service. The role supervises employees, organizes workflow, handles customer concerns, communicates with department leadership, maintains employee records, and supports training and performance reviews. The position works primarily in a retail store setting in a fast-moving, deadline-driven environment.

Requirements

Commitment to Hy-Vee's mission and a genuine passion for delivering an outstanding customer and team experience.
Ability to lead, direct, and support a team in a fast-paced, deadline-driven environment.
Ability to apply logical thinking to solve problems involving abstract and concrete variables.
Strong math skills, including arithmetic, algebraic, and geometric calculations as needed.
Ability to communicate clearly and professionally with customers, team members, and supervisors.
Ability to stay organized and manage multiple priorities and operational needs simultaneously.
Ability to handle confidential information, including sales reports and profit and loss data, with discretion.
Ability to frequently stand and walk throughout a shift in sales, food service, or delivery areas.
Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.

Nice To Haves

High school diploma or equivalent preferred.
Six months of similar or related job experience preferred.

Responsibilities

Deliver outstanding customer service by greeting customers, assisting with their needs, and resolving customer concerns.
Supervise and direct Aisles Online employees and organize and plan labor for efficiency and cost control.
Maintain in-house quality control, including cleaning and proper handling of equipment and merchandise.
Communicate with supervisors regarding labor needs, receiving, storage, rotation, and delivery issues.
Respond to employee and customer questions and issues in a timely and professional manner.
Maintain employee records and document employee interactions.
Train new employees and complete employee performance and productivity reviews.
Recommend employee disciplinary action.
Attend and participate in team meetings as assigned.
Answer customer calls promptly, provide helpful service, and take customer orders.
Follow Hy-Vee's dress code, hygiene standards, and department and company guidelines.
Assist with other tasks and special projects as needed.