Airside Experience Specialist - OPF

Signature Aviation•Opa Locka, FL

7d•Onsite

About The Position

The Airside Experience Specialist represents the private aviation terminal and provides a seamless, personalized, welcoming experience for guests, crew members, and aircraft. The role combines hospitality with hands-on airside operational support, including operating ground service equipment and performing aircraft ground services. The position involves working around active aircraft outdoors and in varying weather conditions, with schedule flexibility that includes nights, weekends, and holidays. The specialist works with team members, guests, clients, vendors, and aircraft crew to prepare for aircraft arrivals and departures, complete service tasks safely, and maintain accurate records. Services include fueling, de-icing, lavatory, ground power and potable water services, parking, marshalling, wing walking, catering delivery, and towing. The role also includes transporting guests and luggage, handling cargo, maintaining ramps, following security and emergency procedures, and promptly raising safety concerns.

Requirements

High school diploma or General Education Degree (GED).
At least 18 years of age.
Ability to pass company criminal and motor vehicle background checks and drug tests, meet airport background check requirements for an airport security badge, and be insurable under applicable company insurance policies.
Legally authorized to work in the jurisdiction of employment.
Excellent vision and coordination to move or direct aircraft and visually inspect aircraft fuel.
Ability to pass a color vision test for aviation fuel inspection.
Valid state driver’s license; a commercial driver’s license may be required in some locations based on regulations and business needs.
Ability to exercise good judgment and follow supervisor or management directions.
Ability to read and comprehend safety rules, operating instructions, and procedure manuals in English, and clearly communicate in English in person, by telephone, radio, and in writing.
Ability to perform simple arithmetic, including percentages, fractions, angles, degrees, and time.
Ability to enter, exit, and operate motor vehicles and ground support equipment, and safely perform tasks such as fueling and de-icing from elevated heights.
Ability to carry out multi-step instructions and handle standardized situations with few or no variables.
Ability to work well with others and collaborate effectively with team members while serving guests.
Ability to handle multiple tasks simultaneously while maintaining attention to detail.
Ability to use a computer and email, learn company software, and pass computer-based training modules.
Ability to successfully and timely complete company training programs.
Excellent guest service skills and an energetic, outgoing, guest-focused personality; ability to anticipate guest needs, prioritize requests and responsibilities, multitask in a fast-paced environment, and maintain professionalism and confidentiality.

Nice To Haves

Three to six months of experience and/or training in aviation, customer service, or a related field, or an equivalent combination of education, experience, and training.

Responsibilities

Conduct airside operations safely and efficiently in accordance with policies and standard operating procedures, communicating accurately through appropriate methods.
Collaborate with team members, guests, clients, vendors, and aircraft crew to meet service needs.
Perform aircraft services including fueling, de-icing, lavatory, ground power and potable water services, parking, marshalling, wing walking, catering delivery, and towing.
Prepare for arriving and departing aircraft, identify and perform open tasks, and promptly point out safety concerns.
Operate and drive ground service equipment such as fuel trucks, de-icing trucks, ground power units, tugs, and stair trucks.
Load and unload luggage and cargo between aircraft and terminals, guest vehicles, or other transportation.
Provide professional, friendly guest service and maintain a positive, helpful attitude.
Drive shuttle vehicles to transport guests, luggage, and cargo safely and courteously.
Maintain safe, clean, and secure ramps and operations.
Handle fuel quality control, fuel receipt, inventory, and related documentation.
Understand, comply with, and enforce operational, safety, and guest service requirements.
Stop work when an unsafe condition or act could cause harm to people, the environment, company or guest assets, or the company’s reputation; report concerns and cooperate in resolving them.
Follow emergency response procedures during critical events.
Comply with and enforce physical, cyber, and data security protocols required by the company and airport.
Create accurate records of time worked and activities and services performed.