Airside Experience Specialist - BED - FT

Signature Aviation•Bedford, MA

1d•Onsite

About The Position

As an Airside Experience Specialist, you are the face of the private aviation terminal, delivering a seamless, personalized, and welcoming experience for guests, crew members, and aircraft. The role combines hospitality with hands-on operational support to care for guests from arrival through departure. It involves operating ground service equipment and performing aircraft ground services while maintaining a professional, service-first approach. Schedule flexibility is required, including nights, weekends, and holidays, as is the ability to work outdoors around active aircraft in varying weather conditions. The position supports safe and efficient airside operations, including aircraft servicing, equipment operation, baggage and cargo handling, guest transportation, fuel handling, ramp upkeep, emergency response, security compliance, and accurate activity records. Employees are expected to follow operational and safety procedures, communicate effectively, provide exceptional guest service, and stop and report unsafe work conditions.

Requirements

High school diploma or General Education Degree (GED).
Minimum age of 18 years.
Ability to pass company criminal and motor vehicle background checks and drug tests, meet airport background check requirements to obtain and maintain an airport security badge, and be insurable under applicable company insurance policies.
Legal authorization to work in the jurisdiction of employment.
Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel; ability to pass a color vision test for aviation fuel inspection.
Valid state driver’s license; a commercial driver’s license (CDL) may be required in some locations based on local regulations and business needs.
Ability to exercise good judgment and follow directions from a supervisor or management.
Ability to read and comprehend safety rules, operating instructions, and procedure manuals in English, and communicate clearly in English in person, by telephone, by radio, and in writing.
Ability to perform simple arithmetic, including addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, and time.
Ability to physically enter, exit, and operate motor vehicles and ground support equipment such as fuel trucks, vans, tugs, and cars, and safely perform tasks such as fueling and de-icing from elevated heights.
Ability to carry out multi-step instructions and handle standardized situations with occasional or no variables.
Ability to work well with others and collaborate effectively with team members and guests.
Ability to manage multiple tasks simultaneously while maintaining attention to detail.
Ability to use a computer and email, learn company software, and pass computer-based training modules.
Ability to complete Signature’s training programs successfully and on time.
Excellent guest service skills, an energetic and outgoing guest-focused personality, ability to anticipate guest needs and prioritize requests in a fast-paced environment, and ability to maintain professionalism and confidentiality.

Nice To Haves

Three to six months of experience and/or training in aviation, customer service, or a related field, or an equivalent combination of education, experience, and/or training.

Responsibilities

Work as part of a team to conduct airside operations safely and efficiently in accordance with policies and standard operating procedures, communicating accurately through various methods.
Collaborate with team members, guests, clients, vendors, and aircraft crewmembers to meet service needs, including fueling, de-icing, lavatory, ground power and potable water services, parking, marshalling, wing walking, catering delivery, and towing.
Prepare for arriving and departing aircraft, identify and perform open job tasks, and promptly raise observed safety concerns.
Operate and drive ground service equipment, including fuel trucks, de-icing trucks, ground power units, tugs, and stair trucks.
Load and unload luggage and other cargo to and from aircraft, the private aviation terminal, guest vehicles, and other transportation.
Provide professional, friendly guest service with a positive and helpful attitude.
Drive shuttle vehicles to transport guests, luggage, and cargo safely and courteously.
Maintain safe, clean, and secure ramps and operations.
Handle fuel quality control, fuel receipt, inventory, and related documentation accurately.
Understand, comply with, and enforce operational, safety, and guest service requirements.
Stop work when continuing could cause harm to people, the environment, company or guest assets, or the company’s reputation; report concerns and cooperate in resolving unsafe conditions or acts.
Follow emergency response procedures during critical events.
Comply with and enforce physical, cyber, and data security protocols set by Signature Aviation and the airport.
Create accurate records of time worked and activities and services performed.