Airside Experience Specialist - AVL - FT

Signature Aviation•Fletcher, NC

About The Position

The Airside Experience Specialist is the guest-facing representative of a private aviation terminal, providing a welcoming, personalized experience for guests, crew members, and aircraft. The role combines hospitality with hands-on airside operational support, including operating ground service equipment and performing aircraft ground services. The specialist prepares for aircraft arrivals and departures, coordinates with team members and other stakeholders, and helps ensure safe, efficient operations and exceptional guest service. This role involves working outdoors around active aircraft and in varying weather conditions. Schedule flexibility is required, including nights, weekends, and holidays. Duties include aircraft fueling and other ground services, luggage and cargo handling, guest transportation, maintaining ramp safety and cleanliness, complying with operational and security procedures, responding to emergencies, and keeping accurate records.

Requirements

High school diploma or General Education Degree (GED).
Must be at least 18 years old.
Must pass company criminal and motor vehicle background checks and drug tests, meet airport background check requirements for an airport security badge, and be insurable under applicable company insurance policies.
Must be legally authorized to work in the jurisdiction of employment.
Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel; must pass a color vision test for aviation fuel inspection.
Valid state driver's license; a commercial driver's license (CDL) may be required in some locations based on local regulations and business needs.
Ability to exercise good judgment and follow directions from supervisors and management.
Excellent guest service skills; energetic, outgoing, guest-focused personality; ability to anticipate guest needs, prioritize requests and responsibilities, multitask in a fast-paced environment, and maintain professionalism and confidentiality.
Ability to read and comprehend safety rules, operating instructions, and procedure manuals in English, and communicate clearly in English in person, by telephone, radio, and in writing.
Ability to perform simple arithmetic, including operations with percentages, fractions, angles, degrees, and time.
Ability to enter, exit, and operate motor vehicles and ground support equipment, and safely perform tasks such as fueling and de-icing from elevated heights.
Ability to carry out multistep instructions and handle standardized situations with occasional or no variables.
Ability to work well with others and collaborate effectively with team members and guests.
Ability to handle multiple tasks simultaneously while maintaining attention to detail.
Ability to use a computer and email, learn company software, and pass computer-based training modules.
Ability to successfully and timely complete Signature's training programs.

Nice To Haves

Three to six months of experience and/or training in aviation, customer service, or a related field, or an equivalent combination of education, experience, and/or training.

Responsibilities

Work as part of a team to conduct airside operations safely and efficiently under established policies and standard operating procedures, communicating accurately through various methods.
Collaborate with team members, guests, clients, vendors, and aircraft crewmembers to meet service needs.
Perform aircraft services including fueling, de-icing, lavatory, ground power, and potable water services, parking, marshalling, wing walking, catering delivery, and towing.
Prepare for arriving and departing aircraft, identify and complete open job tasks, and promptly raise observed safety concerns.
Operate and drive ground service equipment, including fuel trucks, de-icing trucks, ground power units, tugs, and stair trucks.
Load and unload luggage and other cargo to and from aircraft, the private aviation terminal, guest vehicles, or other transportation.
Provide professional, friendly guest service and maintain a positive, helpful attitude.
Drive shuttle vehicles to transport guests, luggage, and cargo safely and courteously.
Maintain safe, clean, and secure ramps and operations.
Handle fuel quality control, fuel receipt, inventory, and related documentation accurately.
Understand, comply with, and enforce operational, safety, and guest service requirements.
Stop work when an unsafe condition or act could cause harm to people, the environment, company or guest assets, or the company's reputation; report concerns and cooperate in resolving them.
Follow emergency response procedures during critical events.
Comply with and enforce physical, cyber, and data security protocols required by Signature Aviation and the airport.
Create accurate records of time worked and activities and services performed.