Airside Experience Specialist - SAF - FT

Signature Aviation•Santa Fe, NM

3d•Onsite

About The Position

As an Airside Experience Specialist, you are the face of the private aviation terminal, delivering a seamless, personalized, and welcoming experience for guests, crew members, and aircraft. The role combines hospitality with hands-on operational support to care for guests from arrival through departure. It includes operating ground service equipment, performing aircraft ground services, and providing guest support with a professional, service-first approach. The position requires schedule flexibility, including nights, weekends, and holidays, and comfort working outdoors around active aircraft in varying weather conditions.

Requirements

High school diploma or General Education Degree (GED).
Must be at least 18 years old.
Ability to pass company criminal and motor vehicle background checks and drug tests, meet airport background-check requirements to receive and maintain an airport security badge, and be insurable under the company's applicable insurance policies.
Must be legally authorized to work in the jurisdiction of employment.
Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel; ability to pass a color vision test for aviation fuel inspection.
Valid state driver's license; a commercial driver's license (CDL) may be required in some locations based on local regulations and business needs.
Ability to exercise good judgment and follow supervisor or management directions.
Excellent guest-service skills; energetic, outgoing, guest-focused personality; ability to anticipate guest needs, prioritize requests and responsibilities, multitask in a fast-paced environment, and maintain professionalism and confidentiality.
Ability to read and comprehend safety rules, operating instructions, and procedure manuals in English, and communicate clearly in English in person, by telephone and radio, and in writing.
Ability to perform simple arithmetic, including percentages, fractions, angles, degrees, and time calculations.
Ability to enter, exit, and operate motor vehicles and ground support equipment, including fuel trucks, vans, tugs, and cars, and to perform tasks such as fueling and de-icing safely and efficiently from elevated heights.
Ability to carry out multi-step instructions and handle standardized situations with only occasional or no variables.
Ability to work well with others and collaborate effectively with team members while serving guests.
Ability to handle multiple tasks simultaneously while maintaining attention to detail.
Ability to use a computer and email, learn company software, and pass computer-based training modules.
Ability to successfully and timely complete Signature's training programs.

Nice To Haves

Three to six months of experience and/or training in aviation, customer service, or another related field, or an equivalent combination of education, experience, and/or training.

Responsibilities

Work as part of a team to conduct airside operations safely and efficiently according to policies and standard operating procedures, communicating accurately through various methods.
Collaborate with team members, guests, clients, vendors, and aircraft crewmembers to meet service needs, including fueling, de-icing, lavatory, ground power and potable water services, parking, marshalling, wing walking, catering delivery, and towing.
Prepare for arriving and departing aircraft, identify and perform open job tasks, and promptly raise observed safety concerns.
Operate and drive ground service equipment such as fuel trucks, de-icing trucks, ground power units, tugs, and stair trucks.
Load and unload luggage and other cargo into and out of aircraft and between the PAT, guest vehicles, or other transportation.
Provide professional, friendly guest service and maintain a positive, helpful attitude.
Drive shuttle vehicles to transport guests, luggage, and cargo safely, conveniently, and courteously.
Maintain safe, clean, and secure ramps and operations.
Handle fuel quality control, fuel receipt, inventory, and related documentation accurately.
Understand, comply with, and enforce operational, safety, and guest service requirements.
Stop work when an unsafe condition or act could cause harm to people, the environment, company or guest assets, or the company's reputation; report concerns to the appropriate manager and cooperate in resolving them.
Follow emergency response procedures during critical events.
Understand, comply with, and enforce physical, cyber, and data security protocols required by Signature Aviation and the airport.
Create accurate records of time worked and activities and services performed.