Airside Experience Specialist - CHS - FT

Signature Aviation•North Charleston, SC

6d•Onsite

About The Position

As an Airside Experience Specialist, you are the face of the private aviation terminal, delivering a seamless, personalized, and welcoming experience for every guest, crew member, and aircraft. The role combines hospitality with hands-on operational support to care for guests from arrival through departure. You will operate ground service equipment and provide aircraft ground services while working outdoors around active aircraft and in varying weather. The position requires schedule flexibility, including nights, weekends, and holidays. You will work with team members, guests, clients, vendors, and aircraft crew to provide safe and efficient airside operations and guest services. Duties include preparing aircraft for arrival and departure; operating ground service equipment; assisting with fueling, de-icing, parking, marshalling, wing walking, towing, and related services; handling luggage and cargo; and transporting guests. You will also maintain safe, clean, and secure ramps, follow operational, safety, security, and emergency procedures, and accurately document work and services performed. Signature Aviation describes itself as a global network of private aviation terminals with more than 225 locations and nearly 6,000 team members. The company states that it supports team members’ well-being and professional development and invests in local communities, the next generation of aviation professionals, and veterans.

Requirements

High school diploma or GED.
Must be at least 18 years old.
Must pass company criminal and motor vehicle background checks and drug tests, meet airport background-check requirements to obtain and maintain an airport security badge, and be insurable under applicable company insurance policies.
Must be legally authorized to work in the jurisdiction of employment.
Excellent vision and coordination to move or direct aircraft and visually inspect aircraft fuel; must pass a color vision test for aviation fuel inspection.
Valid state driver’s license; a commercial driver’s license may be required in some locations based on local regulations and business needs.
Ability to exercise good judgment and follow directions from supervisors and management.
Excellent guest-service skills, an energetic and outgoing personality, ability to anticipate guest needs, prioritize requests, and multitask in a fast-paced environment, and ability to maintain professionalism and confidentiality.
Ability to read and comprehend safety rules, operating instructions, and procedure manuals in English, and communicate clearly in English in person, by telephone, by radio, and in writing.
Ability to perform simple arithmetic, including percentages, fractions, angles, degrees, and time calculations.
Ability to enter, exit, and operate motor vehicles and ground support equipment, and safely and efficiently perform functions such as fueling and de-icing from elevated heights.
Ability to carry out multi-step instructions and handle standardized situations with few or no variables.
Ability to work well with others and collaborate effectively with team members while serving guests.
Ability to manage multiple tasks simultaneously while maintaining attention to detail.
Ability to use a computer and email, learn company software, and pass computer-based training modules.
Ability to complete Signature’s training programs successfully and on time.

Nice To Haves

Three to six months of experience and/or training in aviation, customer service, or a related field, or an equivalent combination of education, experience, and training.

Responsibilities

Work as part of a team to conduct airside operations safely and efficiently in accordance with established policies and standard operating procedures, communicating accurately through various methods.
Collaborate with team members, guests, clients, vendors, and aircraft crew to meet service needs, including fueling, de-icing, lavatory, ground power and potable water services, parking, marshalling, wing walking, catering delivery, and towing.
Prepare for arriving and departing aircraft, identify and perform open job tasks, and promptly raise observed safety concerns.
Operate and drive ground service equipment, including fuel trucks, de-icing trucks, ground power units, tugs, and stair trucks.
Load and unload luggage and other cargo to and from aircraft, the private aviation terminal, guest vehicles, or other transportation.
Provide professional, friendly guest service and maintain a positive, helpful attitude.
Drive shuttle vehicles to transport guests, luggage, and cargo safely and courteously.
Maintain safe, clean, and secure ramps and operations.
Handle fuel quality control, fuel receipt, inventory, and related documentation accurately.
Understand, comply with, and enforce operational, safety, and guest service requirements.
Stop work when an unsafe condition or act could cause harm to people, the environment, company or guest assets, or the company’s reputation; report concerns and cooperate in resolving them.
Follow emergency response procedures during critical events.
Comply with and enforce physical, cyber, and data security protocols set by Signature Aviation and the airport.
Create accurate records of time worked and activities and services performed.