Airside Experience Leader - CHS

Signature Aviation•North Charleston, SC

About The Position

The Airside Experience Leader guides and supports the Airside Experience team to ensure safe, precise, and hospitable services for aircraft, crew, cargo, and guests. This hands-on leadership role oversees airside operations, provides shift supervision and training, and serves as an escalation point for guest concerns and inquiries. The leader applies company policies and procedures to maintain operational excellence and guest satisfaction. The role involves working outdoors near active aircraft and equipment, operating ground service equipment and vehicles, assisting with aircraft and cargo services, and maintaining safe, clean, and secure ramps. The schedule includes evenings, weekends, and holidays. The position requires a high school diploma or GED, one to two years of relevant aviation or cargo operations experience or equivalent, and applicable specialty training and certifications.

Requirements

High school diploma or General Education Degree (GED).
One to two years of experience and/or training in aviation or cargo operations, or an equivalent combination of education and experience.
Training and sign-off for specialty responsibilities, such as aircraft oil and oxygen service, and other certifications required by base-specific operations, such as towing or de-icing.
At least 18 years of age.
Ability to pass company criminal and motor vehicle background checks and drug tests, meet airport background-check requirements for an airport security badge, and be insurable under company policies.
Legally authorized to work in the jurisdiction of employment.
Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel; ability to pass a color vision test for aviation fuel inspection.
Valid state driver’s license; a commercial driver’s license may be required in some locations based on local regulations and business needs.
Good judgment and ability to follow supervisor and management directions.
Excellent guest-service skills; energetic, outgoing, guest-focused approach; ability to anticipate and act on guest needs, prioritize requests, multitask in a fast-paced setting, and maintain professionalism and confidentiality.
Leadership skills to assign tasks, provide performance feedback, and motivate others.
Ability to read and understand safety rules, operating instructions, and procedure manuals; communicate clearly in English in person, by telephone, radio, and in writing; and write routine reports and correspondence.
Ability to perform simple arithmetic, including calculations involving percentages, fractions, angles, degrees, and time.
Ability to use telephone, fax, two-way radio, email, and text messaging to contact guests, crew, team members, or emergency personnel; speak effectively before groups; present information; and respond to inquiries.
Physical ability to enter and exit and operate motor vehicles and ground support equipment, including fuel trucks, vans, tugs, freight-handling equipment, and cars, and to perform functions such as fueling and de-icing safely from elevated heights.
Ability to analyze and evaluate information and make informed decisions in a fast-paced environment.
Strong interpersonal and collaboration skills.
Ability to handle multiple tasks simultaneously while maintaining attention to detail.
Ability to use a computer and email, complete computer-based training modules, and learn company software.
Ability to successfully and promptly complete Signature’s training programs.

Responsibilities

Monitor Airside Experience Specialists’ and/or Associates’ performance for technical accuracy, demeanor, and compliance with company policies; correct performance as needed and alert management to ongoing concerns.
Coordinate and assign duties and provide shift supervision to qualified team members.
Provide on-the-job training and assistance to Airside Experience Specialists and/or Associates.
Serve as a resource for guest service matters and an escalation point for guest inquiries.
Work with the team to conduct airside operations safely and efficiently in accordance with policies and standard operating procedures, communicating accurately through various methods.
Collaborate with team members, guests, clients, vendors, and aircraft crewmembers to meet service needs, including cargo operations, fueling, de-icing, lavatory, ground power and potable water services, parking, marshalling, wing walking, catering delivery, and towing.
Prepare proactively for arriving and departing aircraft, identify and perform open job tasks, and promptly raise observed safety concerns.
Operate and drive ground service equipment, including fuel trucks, de-icing trucks, ground power units, tugs, stair trucks, and freight-handling equipment.
Load and unload luggage and other cargo to and from aircraft, the private aviation terminal, guest vehicles, and other transportation modes.
Provide professional and friendly guest service with a positive and helpful attitude.
Drive shuttle vehicles to transport guests, luggage, and cargo safely and courteously.
Maintain safe, clean, and secure ramps and operations.
Handle fuel quality control, fuel receipt, inventory, and related documentation accurately.
Understand, comply with, and enforce operational, safety, and guest-service requirements.
Stop work when unsafe conditions or acts could cause harm to people, the environment, assets, or the company’s reputation; report concerns and cooperate in resolving them.
Follow emergency response procedures when critical events occur.
Understand, comply with, and enforce physical, cyber, and data security protocols set by Signature Aviation and the airport.
Create accurate records of time worked and activities and services performed.