Airside Experience Leader

Signature Aviation•Oakland, CA

6d•$26 - $33•Onsite

About The Position

The Airside Experience Leader guides and supports the Airside Experience team, ensuring services for aircraft, crew, cargo, and guests are delivered safely, accurately, and with exceptional care. This is a hands-on leadership role focused on hospitality, operational oversight, team performance, and guest satisfaction. The leader supervises qualified Airside Experience Specialists and/or Associates during a shift, provides training and feedback, and serves as an escalation point for guest concerns and inquiries. The role participates in airside operations and supports services including cargo handling, fueling, de-icing, lavatory service, ground power, potable water, aircraft parking and marshalling, wing walking, catering delivery, and towing. It involves operating ground service equipment and vehicles, loading and unloading luggage and cargo, maintaining fuel records and secure, clean ramps, and following operational, safety, security, and emergency-response procedures. The position requires work in outdoor environments near active aircraft and equipment and a flexible schedule that includes evenings, weekends, and holidays. The position requires a high school diploma or GED and one to two years of experience and/or training in aviation or cargo operations, or an equivalent combination of education and experience. Specialty training and sign-offs and certifications may be required according to base-specific operations. Applicants must meet age, background-check, drug-test, airport security badge, work authorization, insurance, vision, color-vision, and driver’s-license requirements. The stated pay range is $26.30 to $32.88 per hour.

Requirements

High school diploma or General Education Degree (GED).
One to two years of experience and/or training in aviation or cargo operations, or an equivalent combination of education and experience.
Training and sign-off for specialty responsibilities, such as aircraft oil and oxygen service, and other certifications, such as towing or de-icing, as required by base-specific operations.
At least 18 years of age.
Ability to pass company criminal and motor vehicle background checks and drug tests, meet airport background-check requirements to obtain and maintain an airport security badge, and be insurable under applicable company insurance policies.
Legally authorized to work in the jurisdiction of employment.
Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel.
Ability to pass a color vision test for aviation fuel inspection.
Valid state driver’s license; a commercial driver’s license may be required in some locations according to local regulations and business needs.
Ability to exercise good judgment and follow supervisor and management directions.
Excellent guest-service skills, an energetic and outgoing guest-focused personality, ability to anticipate guest needs, multitask in a fast-paced environment, and maintain professionalism and confidentiality.
Ability to assign tasks, provide performance-improving feedback, and motivate others.
Ability to read and comprehend safety rules, operating instructions, and procedure manuals; communicate clearly in English in person, by telephone, radio, and in writing; and write routine reports and correspondence.
Ability to perform simple arithmetic, including percentages, fractions, angles, degrees, and time calculations.
Ability to use telephone, fax, two-way radio, email, and text messaging to contact guests, crew, team members, or emergency personnel; speak effectively to groups; present information; and respond to inquiries.
Physical ability to enter, exit, and operate motor vehicles and ground support equipment, and safely and efficiently perform tasks such as fueling and de-icing from elevated heights.
Ability to analyze and evaluate information using rational thought and make informed decisions in a fast-paced environment.
Ability to work well with others and collaborate effectively with team members and guests.
Ability to handle multiple tasks while maintaining attention to detail.
Ability to use a computer and email, complete computer-based training modules, and learn company software.
Ability to successfully and promptly complete Signature’s training programs.

Responsibilities

Monitor Airside Experience Specialists’ and/or Associates’ performance for technical accuracy, professional demeanor, and compliance with company policies and procedures; correct performance as needed and alert management to ongoing concerns.
Coordinate and assign duties and provide shift supervision to qualified Airside Experience Specialists and/or Associates.
Provide on-the-job training and assistance to Airside Experience Specialists and/or Associates.
Serve as a resource on guest service matters and an escalation point for guest inquiries.
Participate in safe and efficient airside operations in accordance with policies and standard operating procedures, communicating accurately through various methods to accomplish operational tasks.
Collaborate with team members, guests, clients, vendors, and aircraft crewmembers to meet service needs, including cargo operations, fueling, de-icing, lavatory, ground power and potable water services, parking, marshalling, wing walking, catering delivery, and towing.
Prepare for arriving and departing aircraft, identify and perform open job tasks, and promptly raise observed safety concerns with stakeholders.
Operate and drive ground service equipment, including fuel trucks, de-icing trucks, ground power units, tugs, stair trucks, and freight-handling equipment.
Load and unload luggage and cargo to and from aircraft, the private aviation terminal, guest vehicles, and other transportation modes.
Provide professional, friendly guest service and maintain a positive, helpful attitude.
Transport guests, luggage, and cargo safely and courteously in shuttle vehicles.
Maintain safe, clean, and secure ramps and operations.
Handle fuel quality control, fuel receipt, inventory, and related documentation accurately.
Understand, comply with, and enforce operational, safety, and guest service requirements.
Stop work when an unsafe condition or act could cause harm to people, the environment, company assets, or the company’s reputation; report concerns to the appropriate manager and cooperate in addressing them.
Follow emergency response procedures during critical events.
Understand, comply with, and enforce physical, cyber, and data security protocols required by Signature Aviation and the airport.
Create accurate records of time worked and activities and services performed.