Rep Ops Transport Tower

gategroup•Seattle, WA

1d•Onsite

About The Position

The Airport Tower Representative is an entry-level supervisory role coordinating daily catering operations on the airport ramp. The position serves as a central communication point among catering drivers, operational teams, airline customers, and airport stakeholders to support safe, efficient, and on-time aircraft servicing. It requires operational oversight, real-time decision-making, and management of multiple priorities in a fast-paced environment. The role is based in the Airport Tower and supports a 24/7 operation. The representative rotates between day, night, weekend, holiday, and vacation-relief shifts, and may support charter flights, irregular operations, and special events. The position works closely with drivers, dispatchers, and catering teams, and interacts directly with airline customers and airport stakeholders. It reports to an Account Manager, Operations/Transport Manager, or Director and has no direct or dotted-line reports. The position is full-time and exempt. The stated pay range is $80,168.40 to $92,196. The job is expected to close on 11/11/2026.

Requirements

High school diploma required.
At least 3 years of experience in a customer service capacity required.
At least 1 year of experience directing the work of others.
Ability to obtain and maintain SIDA credentials and ramp driving authorization.
Knowledge of airfield and ramp safety and operational compliance requirements.
Commitment to quality, food safety, and regulatory standards.
Strong verbal and written communication skills; English full proficiency and excellent written and oral communication skills.
Customer service, conflict-resolution, service-recovery, and stakeholder relationship-management skills.
Frontline team leadership and coordination skills.
Ability to make independent decisions and exercise sound judgment in time-sensitive environments.
Problem-solving, critical-thinking, and disruption-management skills; ability to influence outcomes and drive accountability across cross-functional teams.
Ability to thrive in a fast-paced, time-sensitive operation requiring rapid decision-making and prioritization.
Ability to coordinate multiple activities simultaneously while maintaining accuracy and attention to detail.
Proficiency with Microsoft Office, operational systems, reporting tools, data analysis, and record management.
Strong organizational skills.
Ability to work flexible shifts, including weekends, holidays, and irregular hours as operational needs require.

Nice To Haves

College degree.
Previous experience in airport operations, logistics, transportation, customer service, airline operations, catering operations, ground handling, or another operational environment.
Experience with root-cause analysis, process improvement, performance monitoring, and operational metrics management.

Responsibilities

Coordinate and direct catering drivers and ramp personnel servicing arriving and departing aircraft to support on-time performance and operational readiness.
Provide day-to-day operational oversight and support to frontline catering drivers and ramp employees.
Monitor flight schedules, aircraft movements, gate changes, delays, and other operational impacts, adjusting resources and priorities as needed.
Maintain awareness of airport, airline, and catering operations to support service continuity and operational efficiency.
Serve as the primary operational contact for airfield-based employees and airline stakeholders.
Communicate real-time operational updates, service changes, and critical information to drivers, Flight Attendants, airline customers, Tower/ACC personnel, operational departments, and leadership.
Partner with Flight Attendants and airline representatives to resolve catering-related issues and ensure required products, equipment, and services are onboard.
Make timely operational decisions to address service disruptions, operational challenges, and customer concerns.
Escalate critical issues and coordinate cross-functional responses to minimize customer and operational impact.
Ensure airfield, ramp, and catering activities comply with safety requirements, company policies, customer requirements, and regulatory standards.
Maintain food safety compliance, including procedures for delayed flights, gate returns, product hold-time requirements, escalations, and related investigations.
Monitor service performance, staffing utilization, and operational metrics to achieve customer and company objectives.
Prepare and maintain operational reports, service records, and performance documentation.
Identify process-improvement opportunities and implement practices that enhance safety, service quality, efficiency, and operational performance.
Build and maintain positive relationships with airline customers, airport partners, and internal stakeholders.
Support safety, quality, customer service, and operational excellence goals.
Perform other related duties as assigned.