Rep Ops Transport Tower

gategroup•Seattle, WA

3d•$80,168 - $92,196•Onsite

About The Position

The Airport Tower Representative is an entry-level supervisory role coordinating daily catering operations on the airport ramp. The position is the central communication point between catering drivers, operational teams, airline customers, and airport stakeholders, supporting safe, efficient, and on-time aircraft servicing. It requires operational oversight, real-time decision-making, and the ability to manage competing priorities in a fast-paced environment. Based in the Airport Tower, the role supports a 24/7 operation and rotates between day, night, weekend, holiday, and vacation-relief shifts. It may support charter flights, irregular operations, and special events, including engagement with Flight Attendants and/or Airport Customer Service. The position works closely with drivers, dispatchers, and catering teams and interacts directly with airline customers and airport stakeholders. It reports to an Account Manager, Operations/Transport Manager, or Director and has no direct or dotted-line reports. The position is full-time and exempt. The listed pay range is $80,168.40 to $92,196. The job posting anticipates closing on 11/11/2026.

Requirements

High school diploma required.
At least 3 years of experience in a customer service capacity required.
At least 1 year of experience directing the work of others.
Ability to obtain and maintain SIDA credentials and ramp driving authorization.
Knowledge of airfield and ramp safety and operational compliance requirements.
Commitment to quality, food safety, and regulatory standards.
Strong verbal and written communication skills; English full proficiency and excellent oral and written communication skills.
Customer service, conflict-resolution, service-recovery, and stakeholder relationship-management skills.
Frontline team leadership and coordination skills.
Ability to make independent decisions and exercise sound judgment in time-sensitive situations.
Problem-solving, critical-thinking, and disruption-management abilities.
Ability to coordinate multiple activities while maintaining accuracy and attention to detail.
Proficiency with Microsoft Office, operational systems, reporting tools, data analysis, and record management.
Organizational skills and ability to monitor performance and operational metrics.
Ability to work flexible shifts, including weekends, holidays, and irregular hours as operational needs require.
Ability to thrive in a fast-paced, time-sensitive operation requiring rapid decision-making and prioritization.

Nice To Haves

College degree or other college education.
Previous experience in airport operations, logistics, transportation, customer service, airline operations, or catering operations.
Experience in airline, airport, ground handling, catering, logistics, transportation, or other operational environments.
Root-cause analysis and process-improvement experience.

Responsibilities

Coordinate and direct catering drivers and ramp personnel servicing arriving and departing aircraft to support on-time performance and operational readiness.
Provide day-to-day operational oversight and support to frontline catering drivers and ramp employees.
Monitor flight schedules, aircraft movements, gate changes, delays, and other operational impacts, adjusting resources and priorities as needed.
Maintain awareness of airport, airline, and catering operations to support service continuity and efficiency.
Serve as the primary operational contact for airfield-based employees and airline stakeholders.
Communicate real-time operational updates, service changes, and critical information to drivers, Flight Attendants, airline customers, Tower/ACC personnel, operational departments, and leadership.
Partner with Flight Attendants and airline representatives to resolve catering issues and ensure required products, equipment, and services are onboard.
Make timely operational decisions about service disruptions, operational challenges, and customer concerns.
Escalate critical issues and coordinate cross-functional responses to minimize customer and operational impact.
Ensure airfield, ramp, and catering activities follow company policies, customer requirements, and regulatory standards.
Maintain food safety compliance, including requirements related to delayed flights, gate returns, product hold times, escalations, and investigations.
Monitor service performance, staffing utilization, and operational metrics against customer and company objectives.
Prepare and maintain operational reports, service records, and performance documentation.
Identify process-improvement opportunities and implement practices that enhance safety, service quality, efficiency, and performance.
Build and maintain working relationships with airline customers, airport partners, and internal stakeholders.
Support safety, quality, customer service, and operational excellence goals.
Perform other related duties as assigned.