(FAR) Airport Supervisor

United Ground Express • Fargo, ND

6d • Onsite

About The Position

The Airport Supervisor assists the General Manager with day-to-day station operations, service, financial performance, and team performance. The role is responsible for operational and financial results, safety and compliance, customer service, employee relations, coaching, budgeting and staffing, station facilities and equipment, and vendor relationships. The Supervisor helps create a positive workplace and welcoming customer environment while ensuring delivery of United’s flyer-friendly service. The position may provide remote support to other UGE functions and requires flexibility to work beyond scheduled times when operational conditions or business needs require it.

Requirements

• Ability to manage airport operations independently.
• Ability to work in a dynamic, fast-paced operational environment.
• Analytical thinking, goal-directed leadership, and service-oriented performance.
• Strong communication and interpersonal skills.
• Strong problem-solving skills and drive for excellence.
• Organization and planning skills.
• Strong leadership skills, including the ability to motivate and coach others.
• Flexibility to work all shifts and, when necessary, availability seven days a week and 24 hours a day, including holidays and weekends, to address operational or unforeseen situations.
• Previous service or operational experience.
• Cross-utilized Above the Wing/Below the Wing experience.
• Previous supervisory experience.
• Ability to communicate and interact with others in English, both orally and in writing.
• Ability to operate a computer to enter and retrieve data.
• Ability to use radio equipment for communications.
• Ability to pass all pre-screening clearances applicable to the position qualifications.

Responsibilities

• Oversee day-to-day operational and financial performance of the assigned station, monitor performance against plan, and initiate corrective actions.
• Ensure compliance with safety requirements, including security checkpoint and GSC responsibilities.
• Set a positive example for the station team and promote excellent customer service.
• Maintain a positive work environment, strong employee relations, and collaborative relationships.
• Solicit customer feedback to identify customer needs and opportunities to improve the travel experience.
• Remain calm during high-volume periods and irregular operations.
• Coach and direct the station team to achieve operational goals.
• Manage the station budget, staffing forecasts, and resource requirements.
• Maintain station facilities and equipment and ensure professional appearance standards for UGE employees.
• Ensure compliance with station controls and Internal Audit standards.
• Maintain working relationships with OAL, airport authorities, vendors, governmental authorities (FAA/TSA/CBP), and internal divisions.
• Manage vendor service contracts as required.
• Provide remote support for other UGE functions as needed.
• Work beyond scheduled times when required by irregular operations or business needs.

Benefits

• Flight privileges for employees and their families on a standby basis across United Airlines’ global network.
• 20% discount on United Airlines flight tickets.
• Vacation, sick time, and floating holidays.
• Medical plan options, including PPO, dental, vision, personal accident, and life insurance.
• Flexible Spending Accounts.
• Long-term disability.
• 401(k).
• Paid training.
• Paid parking or transportation assistance.
• Participation in the UGE annual incentive plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed