Customer Service Supervisor - FAR FT

Unifi•Fargo, ND

2d•Onsite

About The Position

Unifi is seeking a Customer Service Supervisor to lead a team of agents and provide passenger services covering arrivals, ticketing, check-in and boarding, baggage services, reservations, and other questions or complaints. The role supports passengers throughout the airport, including passengers with special needs, and coordinates with ramp agents to ensure wheelchairs, strollers, and gate-checked bags are available at departure and delivered upon arrival. The supervisor monitors and enforces safe working conditions in accordance with regulatory requirements, Unifi policies and procedures, and applicable laws. The role also promotes safety, anti-harassment, and equal employment opportunity policies, reports safety and security incidents and potential hazards, and performs other related duties appropriate to the position. This position is based in Fargo, North Dakota. Work may involve rotating shifts, nights, weekends, holidays, overtime, and outdoor conditions that may include severe seasonal weather.

Requirements

High school diploma, GED, or equivalent education.
Must be at least 18 years of age.
Must be able to obtain credentials required by airport, state, or customs authorities.
Must be able to constantly lift up to 70 pounds and more; push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb and crawl.
Must be able and open to work outdoors in conditions that may include severe seasonal weather.
Must be able to work rotating shifts and hours, nights, weekends, holidays, and overtime.

Nice To Haves

One year of relevant work experience in the aviation or ground handling services industry.

Responsibilities

Lead a team of agents in customer service duties.
Welcome and assist passengers through arrival and check-in, including unaccompanied minors, VIP passengers, and passengers requiring wheelchair assistance.
Handle ticketing and check-in using a computerized system, including boarding, baggage services, reservations, and resolution of related complaints and problems.
Direct passengers through Customs, Immigration, and Quarantine.
Coordinate with ramp agents to ensure wheelchairs, strollers, and gate-checked bags are available for departure and delivered to passengers upon arrival.
Push passengers in wheelchairs through airport areas.
Monitor and enforce safe working conditions in accordance with regulatory requirements, company policies and safety procedures, and applicable laws.
Promote and follow policies concerning safety, anti-harassment, and equal employment opportunity.
Complete work safely and securely in accordance with company safety and operational standards.
Immediately report safety and security incidents and potential hazards in line with the Unifi Fair and Just Culture Policy.
Perform other related duties as assigned within the skills, experience, and capabilities expected for the position.