Customer Service Supervisor - FAR PT

Unifi•Fargo, ND

2d•Onsite

About The Position

Unifi is seeking a Customer Service Supervisor to lead a team of agents and provide customer service to passengers. The role covers arrivals, ticketing, check-in and boarding, baggage services, reservations, and passenger queries or complaints. The position is part-time and based in Fargo, North Dakota. The supervisor assists passengers throughout the airport, including passengers with special needs, and coordinates with ramp agents to ensure wheelchairs, strollers, and gate-checked bags are available for loading or delivery. The role also involves directing passengers through Customs, Immigration, and Quarantine; enforcing safety requirements; and reporting safety or security incidents and potential hazards. Work may involve rotating shifts, nights, weekends, holidays, and overtime, as well as outdoor work in severe seasonal weather. The role requires frequent passenger assistance and substantial physical activity, including lifting, pushing, pulling, walking, and standing.

Requirements

High school diploma, GED, or equivalent education.
Must be at least 18 years of age.
Must be able to obtain credentials required by airport, state, or customs requirements.
Must be able to constantly lift up to 70 pounds and more; push, pull, walk, stand, reach above the shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb and crawl.
Must be able and open to work outdoors in weather conditions that may include severe seasonal elements.
Must be able to work rotating shifts and hours, nights, weekends, holidays, and overtime.

Nice To Haves

One year of relevant work experience in the aviation or ground handling services industry.

Responsibilities

Lead a team of agents in customer service duties.
Welcome and assist passengers through arrival and check-in, including unaccompanied minors, VIP passengers, and passengers needing wheelchair assistance.
Handle ticketing and check-in using a computerized system, including boarding, baggage services, reservations, and resolving related complaints and problems.
Direct passengers through Customs, Immigration, and Quarantine.
Assist ramp agents in making wheelchairs, strollers, and gate-checked bags available for loading on departure and delivery to passengers on arrival.
Push wheelchairs with passengers throughout airport areas.
Monitor and enforce safe working conditions in accordance with regulatory requirements, company policies and safety procedures, and applicable laws.
Promote and adhere to policies concerning Safety, Anti-Harassment, and Equal Employment Opportunity.
Complete other related duties as assigned within the skills, experience, and capabilities expected for the position.
Complete work safely and securely in accordance with company safety and operational standards.
Immediately report safety and security incidents and potential hazards in line with the Unifi Fair and Just Culture Policy.