LGA Shuttle Bus Supervisor (CDL A/B & Open Availability Required)

ABM•East Elmhurst, NY

23h

About The Position

The Airport Shuttle Supervisor coordinates, executes, and reports on daily shuttle bus service operations, providing direction, motivation, and guidance to Bus Operators and Fueler/Cleaners. The supervisor helps ensure safe, reliable service and high customer satisfaction, and may work at Dispatch or in the field. Operations run 24 hours a day, so the role requires flexibility to work shifts that may include overnights and weekends and to work in various weather conditions. Compensation is $31.04 per hour. The specific offer may vary based on the applicant’s experience, skills, abilities, geographic location, and alignment with market data. ABM offers a comprehensive benefits package; details are available through ABM Employee Benefits | Staff & Management.

Requirements

Valid CDL A or B with Passenger Endorsement at the time of application.
Previous dispatch experience.
Previous supervisory experience.
Customer service experience.
One year of similar work experience.
Availability to work flexible shifts, including overnights and weekends.
Ability to work in various weather conditions.

Responsibilities

Conduct quality-improvement inspections within assigned areas.
Ensure safety and satisfaction levels meet or exceed expectations and maintain high customer satisfaction.
Assist with training and development; train new team members and participate in training sessions.
Provide guidance, leadership, direction, and positive coaching to Bus Operators and Fueler/Cleaners, and address team-member disciplinary issues through corrective action when needed.
Monitor the rotation of buses in service and assign buses to Bus Operators.
Assign tasks to Fueler/Cleaners and oversee adherence to daily and weekly work schedules.
Provide courteous customer service to guests, respond to inquiries, and give directions.
Lead and participate in a team to support successful shuttle bus operations.
Conduct safety observations and comply with company, client, and regulatory safety, security, compliance, and quality standards and procedures.
Complete daily operational reports and other required reports; report performance issues to management.
Maintain effective communication and working relationships with passengers, coworkers, managers, Bus Operators, Fueler/Cleaners, management, and fellow supervisors.
Report damaged, broken, or out-of-service features and items.
Coordinate scheduling for extra service requests from the client and oversee and perform additional service requests.
Complete time sheets, validate their accuracy, and deliver them to the office.
Perform the tasks and duties required of the team and miscellaneous duties as assigned.
Attend and participate in meetings and training sessions.
Handle email communications.