Airport Services Product Manager, Cardholder Services - North America

Mastercard•Purchase, NY

13d

About The Position

The Airport Services Product Manager is responsible for the strategy, management, growth, and optimization of Mastercard’s airport services portfolio across North America. The role owns the product lifecycle, from strategy and business case development through launch, performance management, partner oversight, and product enhancement. It works with issuers, airport service partners, product development, technology, sales, and account management teams to deliver differentiated cardholder experiences that drive customer value, portfolio growth, and revenue. The position covers Mastercard Collection airport services, including shared Airport Lounges, Fast Track, and Taste by Priceless proprietary dining experiences. The role combines product management, commercial, and partner-management responsibilities to develop and optimize travel-related benefits for issuers and cardholders. Periodic travel may be required for customer meetings, partner engagements, industry events, and airport site visits.

Requirements

Bachelor’s degree in Business, Marketing, Product Management, Finance, or a related field; an equivalent combination of education and relevant work experience will be considered.
5–8 years of experience in product management, product development, or business strategy in financial services, travel, hospitality, or services.
Experience managing and growing customer-facing products or services.
Experience developing business cases, presenting to stakeholder audiences including executives, evaluating market opportunities, and supporting product launches.
Experience with financial modeling, pricing strategy, and commercial negotiations.
Experience working with external partners, vendors, and cross-functional stakeholders.
Understanding of how to collect market and stakeholder feedback and relay it effectively to internal stakeholders to inform product and priority decisions.
Strong product management and product lifecycle management capabilities.
Demonstrated ability to develop and execute product strategies that drive business growth.
Excellent business, financial, and market analysis skills.
Strong project and program management skills, including the ability to manage multiple priorities.
Ability to influence and collaborate across cross-functional teams and leadership levels.
Strong verbal, written, and presentation communication skills.
Commercial mindset and ability to balance customer value, operational feasibility, and financial performance.
Ability to build and maintain effective internal and external partnerships.
Self-motivated, results-oriented, and capable of working in a fast-paced environment.

Nice To Haves

Experience managing travel-related benefits, premium experiences, or cardholder services programs.
Experience developing and executing lounges or on-site experiences in the airport services space.

Responsibilities

Develop and execute product strategies and multi-year roadmaps for North American airport services products and solutions.
Identify market opportunities, customer needs, and emerging industry trends to guide product innovation and growth.
Manage the performance of existing offerings and recommend enhancements to improve value, adoption, and profitability.
Conduct market, competitive, and financial analyses to support strategic decisions and investment priorities.
Lead opportunity assessments, concept validation, business case development, and financial modeling for new products and enhancements.
Define business and functional requirements and work with Product Development and Technology teams to deliver enhancements and new capabilities.
Manage the product lifecycle from ideation and development through launch, optimization, and retirement.
Establish and manage relationships with airport service providers, lounge operators, technology vendors, and strategic partners.
Monitor partner performance and oversee governance, service-level expectations, and change management.
Work with third-party providers to identify service enhancements and operational improvements.
Negotiate and manage commercial arrangements with procurement, legal, and finance teams.
Partner with Sales, Account Management, Marketing, and Customer Delivery to develop and execute go-to-market strategies.
Develop product positioning, value propositions, business and ROI models, and sales enablement materials to support launches and customer adoption.
Support customer engagements and strategic discussions regarding airport service benefits and travel experiences.
Assist with marketing, promotional, and customer communication initiatives.
Establish product KPIs and monitor performance against business objectives.
Analyze customer, operational, and financial metrics to identify optimization and growth opportunities.
Recommend product investments, enhancements, pricing, and market expansion opportunities.
Communicate product performance, investment rationale, and strategic priorities to leadership and stakeholders.
Complete periodic mandatory security training, follow Mastercard security policies, protect information confidentiality and integrity, and report suspected security violations or breaches.

Benefits

Medical, prescription drug, dental, vision, disability, and life insurance.
Flexible spending account and health savings account.
Paid leaves, including 16 weeks of new parent leave and up to 20 days of bereavement leave.
80 hours of Paid Sick and Safe Time.
25 days of vacation time and 5 personal days, prorated based on date of hire.
10 annual paid U.S. observed holidays.
401(k) with a company match.
Deferred compensation for eligible roles.
Fitness reimbursement or on-site fitness facilities.
Eligibility for tuition reimbursement.
Annual bonus or commissions may be available depending on the role.