Airport Services Administrator II - Denver International Airport
About The Position
The City and County of Denver is seeking an Airport Services Administrator II to join the Airport Services Team at Denver International Airport (DEN). This role is responsible for the day-to-day oversight of airport services programs and contracts, potentially including HVAC, Building, Electrical, Janitorial, and Airport Services programs. The administrator will ensure overall service delivery to DEN's airline partners, TSA, airport employees, and passengers, ensuring daily compliance with contract performance and high standards of service to maximize customer experience. The ideal candidate will have knowledge of maintenance and facility services scope of work, planning for operational impacts, and emergency situations. Experience in program and project management is crucial for planning, managing, and mitigating risks to daily operations with minimal impact. A proactive mindset, customer focus, and strong stakeholder management skills are essential for maintaining a safe, clean, and operational facility with excellent customer service. Experience managing multiple programs and associated contracts in a large facility is preferred. The role involves working directly with contractors and stakeholders to manage contract scopes of work, review performance reports, and present program objectives to various airport stakeholders to resolve operational issues.
Requirements
- Five (5) years of specific experience working with large facility, maintenance, or janitorial operational programs as a Program/Project Administrator, Operations/Shift Manager, Site Supervisor or Facility Services Supervisor.
- Five (5) years experiences in contract and program management specific to maintenance and operational services.
- Experience in airport maintenance and facility operations.
- Bachelor's Degree in a related field based on a specific position(s).
- Five (5) years’ experience performing full performance professional level duties within a specialized, functional area. (This does not include clerical experience.)
- Proficient in Microsoft Office 365 programs.
- FBI criminal background check is required for all positions at Denver International Airport (DEN).
- Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment.
- By position, a pre-employment physical/drug test may be required.
- If weather conditions warrant or an emergency crisis occurs, all DEN employees can be required to work extended hours and/or shifts.
- Valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.
Nice To Haves
- Strong technology, administration, organizational, communication, and interpersonal skills.
- Experience in writing scopes of work, detailed event summaries, creating and interpreting reports.
- Facilitation, mediation, public speaking, and presentation skills.
- Ability to present program information to a variety of audience members.
Responsibilities
- Manage several contracts related to the maintenance and facility operations for assigned programs and locations within the facility.
- Assist with budget creation annually relating to your functional area/programs.
- Monitor financial activities and prepare fiscal reports indicating the financial status of the contract.
- Review and analyze monthly invoices providing resolutions to any invoice discrepancies.
- Monitor key performance metrics daily to include items such as staffing, cleaning, safety, training, materials, etc.
- Perform facility inspections to ensure minimal or no impacts to daily operations, employees, and passengers.
- Recognize potential on-the-job hazards and respond appropriately.
- Analyze problems, identify solutions, project consequences of proposed actions, and implement recommendations in support of department, division, agency, and citywide goals.
- Facilitate weekly meetings with contractors, off-site conferences, and as a liaison for stakeholder requests as needed.
- Provide timely reports to leadership on Key Performance Indicators (KPI) progress, contract performance measures, budget, and project management.
- Prepare clear and concise analytical and statistical reports.
- Determine compliance or non-compliance with contract requirements and performance measurements and recommend appropriate corrections, enforcement, and compliance action to remedy the compliance issues.
- Interprets and explains rules, regulations, ordinances, and standards to property owners, contractors, and the public, if applicable, comply with standard safety rules and procedures common to the trade.
- Investigate complaints of services being provided.
- Manage the development and implementation of performance criteria; provide quarterly reports to evaluate the sections goals and objectives.
- Recommend and implement goals, policies, and procedures for providing effective and efficient services and programs.
- Respond to requests and inquiries from various stakeholders and the public.
- Coordinate associated work with other agencies, airline partners, concessionaires, and various DEN departments to achieve work objectives.
- Understand and follow oral and written instructions.
- Communicate clearly and concisely, both orally and in writing.
- Other duties as assigned.
Benefits
- Competitive pay
- Great benefits
- A guaranteed life-long monthly pension, once vested after 5 years of service
- 457B Retirement Plan
- 140 hours of PTO earned within first year
- 12 paid holidays
- 1 personal holiday
- 1 Wellness Day
- 1 volunteer day per year
- Competitive medical, dental and vision plans effective within 1 month of start date
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
