Airport Operations Officer- Aviation (Civil Service)

City of Dallas

8d•$24 - $28

About The Position

The Airport Operations Officer inspects and evaluates airside, landside, terminal, and other airport facilities to support safety, security, operational readiness, and compliance with Federal Aviation Administration (FAA) regulations. The role provides services and information to tenants, airlines, airport patrons, and the surrounding community, and assists emergency services by coordinating responses and communications. The officer responds to questions and concerns, including noise complaints; conducts airport and daily terminal inspections; reports maintenance and safety issues; supports airlines with operational requests and spill incidents; maintains incident and communication records; and submits and tracks maintenance work orders. The role also serves as a liaison between the department and airport tenants, responds to alerts and emergencies, and uses communications systems to notify relevant personnel and agencies. Other work may be assigned as needed. The position requires a high school diploma or GED and two years of qualifying aviation experience, or an associate degree or higher in any field to meet the education and experience requirements. A valid driver's license with a good driving record and successful completion of a TSA background check are required. Some positions require Movement Area certification within the probationary period. Employees must be available for varying shifts, including days, evenings, nights, weekends, and holidays, and may be subject to 24/7 emergency call-outs. The starting salary range is $24.39–$27.71; the amount offered depends on qualifications.

Requirements

High school diploma or GED.
Two years of aviation experience in at least one of the following areas: airport operations, airport inspections, airport facility inspections, airport/airline security, landside terminal operations, airside operations, or an Airport Operations Center.
An associate degree or higher in any field may be used to meet the education and experience requirements.
Valid driver's license with a good driving record.
Must pass a Transportation Security Administration (TSA) background check.
Availability to work varying shifts, including days, evenings, nights, weekends, and holidays.
May be subject to 24/7 emergency call-outs.
Knowledge of airport regulations and general business management.
Knowledge of customer service practices and principles.
Knowledge of airport policies, procedures, and detailed terminal layout.
Ability to communicate with individuals from diverse backgrounds.
Knowledge of airports, airlines, and available resources.
Ability to use communications and information-management software.
Effective oral and written communication skills.
Ability to establish and maintain strong, effective relationships.
Ability to handle and communicate about emergency situations professionally and skillfully.

Responsibilities

Respond to questions and concerns from airport customers and patrons, provide information about airport operations and resources, and address noise complaints and other community issues.
Inspect airport facilities for compliance with FAA regulations and operational readiness, conduct daily terminal inspections, and report safety, aesthetic, maintenance, or other discrepancies.
Assist airlines with requests and respond to fuel, lavatory, and custodial spill calls, including appropriate incident reporting.
Use communications software and systems to send messages and manage personnel or patron situations.
Maintain and track records of communications and incidents, ensuring situations are documented and reported.
Submit and track airport maintenance work orders, verify tenant information, and issue keys and other security items.
Serve as a liaison between the department and tenants, provide information about airport facilities and policies, respond to inquiries, and direct people to appropriate resources for TSA-related questions.
Respond to alerts and emergencies, notify necessary parties and agencies, and coordinate communication and information sharing to mitigate effects on airport operations.
Perform other work as needed or assigned.