Austin Aviation – Temporary Airport Operations Communication Specialist

City of Austin

8d•$27 - $32•Onsite

About The Position

Under general supervision, the Airport Operations Communication Specialist is responsible for Aviation Department dispatch services, work order entries, security system and CCTV management, escort management, and emergency response at Austin-Bergstrom International Airport. The role supports airport operations by handling calls, dispatching service requests, coordinating emergency responses, monitoring safety and security systems, and communicating with airport employees, tenants, government agencies, and public safety partners. The position may provide training and guidance to others. It is designated as essential personnel; employees must report during airport emergencies or bad weather if scheduled and, in some cases, when not scheduled. Work hours rotate and may include after-hours, holidays, and weekends. Overtime may be required with or without notice. Listed schedules include 5:00 a.m.–1:30 p.m. five days per week, 1:00 p.m.–9:30 p.m. five days per week, or 8:00 p.m.–6:30 a.m. four days per week; hours may change based on departmental needs. Evening and night shifts and weekends include a shift differential incentive.

Requirements

Graduation from an accredited high school or equivalent.
Two years of PBX or emergency call-taking or dispatching experience (law enforcement, TSA, emergency medical, fire department, or military), or experience operating a two-way or multi-channel radio.
Valid Texas Class C driver's license.
Must pass a criminal background check and obtain and maintain federally mandated airport security clearances.
Ability to read, write, and speak English fluently.
Knowledge of airport operations; federal, state, and local laws; city practices, policies, and procedures; safety practices; security operations policies and strategies; and supervisory and managerial techniques and principles.
Oral and written communication, multitasking and prioritization, computer and security software, planning, and organization skills.
Ability to recognize and analyze irregular events quickly, work through interruptions and shifting priorities, stay informed about airport operations and security, maintain effective working relationships with employees and the public, and train others.

Nice To Haves

Customer service, call center, dispatch, or administrative experience.
Experience in an airport, transportation, public safety, or government environment.
Experience with radio communications or dispatch software.

Responsibilities

Answer emergency and non-emergency calls, determine the nature of requests, take messages as needed, and initiate, enter, and update the Emergency Notification System.
Initiate, enter, and update calls for service for Police, Emergency Medical Service, Fire, and Operations Security in the Computer Aided Dispatch system.
Provide customer service and information to airport and City employees, government agencies, and tenants using communication devices.
Operate and monitor fire alarm systems in the terminal and external buildings; prepare chronological data to assist Aviation, TSA, Police, Fire, and EMS reports.
Monitor security and emergency equipment and systems and CCTV monitors, and report security breaches to appropriate personnel.
Enter and dispatch work-order service requests for airport maintenance divisions.
Record information on forms and logs and search for data across multi-application computer systems.
Operate and monitor multi-channel radios, audio/video systems, multi-agency and multi-jurisdictional alpha paging systems, and overhead paging throughout the terminal and external buildings.
Coordinate interdepartmental operations and internal or multi-agency joint responses during emergencies.
Coordinate airport or facility opening and closing based on airport conditions, safety factors, and emergencies.
Coordinate investigations with law enforcement entities and the Department of Aviation through CCTV and security-system management.
Inspect facilities and monitor their safe operating conditions through CCTV.