Airport Customer Service Supervisor - CID FT

Unifi•Cedar Rapids, IA

5d•Onsite

About The Position

Unifi is seeking an Airport Customer Service Supervisor to lead a team of agents and provide customer service to passengers. The role covers arrivals, ticketing, check-in and boarding, baggage services, reservations, and responding to passenger questions or complaints. The supervisor supports passengers throughout the airport, monitors safe working conditions, and ensures work is completed in accordance with company policies, operational standards, and applicable regulations.

Requirements

High school diploma, GED, or equivalent education.
Must be at least 18 years of age.
Must be able to obtain credentials required by airport, state, or customs requirements.
Must be able to constantly lift up to 70 pounds and more; push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb and crawl.
Must be able to work rotating shifts and hours, including nights, weekends, holidays, and overtime.
Must be able and open to work outdoors in weather conditions that may include severe seasonal elements.

Nice To Haves

One year of relevant work experience in the aviation or ground handling services industry.

Responsibilities

Lead a team of agents in customer service duties.
Welcome and assist passengers through arrival and check-in, including unaccompanied minors, VIP passengers, and passengers needing wheelchair assistance.
Handle ticketing and check-in using a computerized system, including boarding, baggage services, reservations, and resolving related complaints and problems.
Direct passengers through Customs, Immigration, and Quarantine.
Assist ramp agents in making wheelchairs, strollers, and gate-checked bags available for loading at departure and delivery to passengers upon arrival.
Push wheelchairs with passengers through all areas of the airport.
Monitor and enforce safe working conditions in accordance with regulatory requirements, company policies and procedures, and applicable laws.
Promote and adhere to policies concerning safety, anti-harassment, and equal employment opportunity.
Complete other related duties as assigned within the skills, experience, and capabilities expected for the position.
Perform work safely and securely, following company safety and operational standards.
Immediately report safety and security incidents and potential hazards in line with the Unifi Fair and Just Culture Policy.