HNL Airport- FT Customer Service Agent

Southern Airways Express•Honolulu, HI

105d•$0 - $18•Onsite

About The Position

The Airport Customer Service Agent is Surf Air Mobility’s primary representative at airport stations. The role includes greeting and checking in guests, handling luggage, creating and changing reservations, assisting guests with loading and unloading, and performing ramp duties at smaller stations. The position is based at HNL Airport, is full time, and reports to the Station Manager. It does not directly supervise others. The agent helps ensure compliance with FAA, airline, and airport regulations; maintains safety and security; provides guests with travel and boarding information; processes payments; and supports aircraft parking, dispatch, and towing after training. The role operates in a 24/7 environment, including holidays, and involves working outdoors in all weather conditions and in confined spaces.

Requirements

High school diploma or equivalent.
Excellent written and verbal communication skills; able to read, write, and speak English effectively.
Able to maintain eye contact and interact effectively with customers, co-workers, and management.
Professional appearance and manner, and courteous conduct in all interactions.
Able to learn, understand, and communicate the terms of the company’s Contract of Carriage.
Able to remain composed in difficult situations, control anger, avoid aggressive behavior, and diffuse stressful situations.
Detail-oriented and self-motivated.
Valid driver’s license and reliable transportation.
Computer skills, including proficiency with a PC and ability to learn reservation and phone systems.
Basic math abilities.
Able to work within a 24/7 operation, including holidays.
Able to pass a 10-year background check and pre-employment drug screen.
At least 18 years of age and authorized to work in the United States.
Able to lift a 70-pound suitcase from the floor to 18 inches and carry it with both hands for up to 25 feet.
Physical dexterity for repetitive bending, squatting, kneeling, crawling, and twisting, including sustaining those positions for extended periods.
Able to stand for extended periods, work in all weather conditions and confined spaces, and meet the physical requirements related to aircraft weight limitations before and during employment.
Sufficient vision to safely perform the essential functions of the position.

Nice To Haves

At least 1 year of prior customer service experience is preferred.

Responsibilities

Ensure FAA, airline, and airport regulations are followed.
Enforce safety and security measures and protect sensitive zones.
Create and modify reservations.
Check in guests and safely load and unload them.
Handle luggage weighing up to 70 pounds and monitor luggage for size, quantity, and weight.
Review baggage tags for accuracy.
Provide information about arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements.
Make announcements over a public address system.
Process credit card payments.
Direct aircraft parking and dispatch on the ramp.
After training, tow aircraft to appropriate parking positions on the ramp.
Maintain the work area and mechanical equipment in proper order.

Benefits

Competitive salary based on experience.
Comprehensive medical, dental, and vision plans for eligible full-time team members.
Air ambulance coverage.
Short-term disability.
Pet insurance.
Health savings accounts (HSAs).
Company-paid life insurance.
401(k) plan; eligibility begins the first of the month following 30 days of employment.
Generous paid time off.
Paid holidays throughout the year.
Team member travel discounts through the My ID Travel program, including discounted flights, hotels, car rentals, and cruises.