Airport Credentialing Agent
About The Position
The Airport Credentialing Agent serves in the Pass and ID Section of the Airport Operations Department, Airport Security Division, at IAD or DCA. The role performs airport security credentialing, customer service, and security functions in support of the Airports Authority’s Airport Security Program. It reviews applications, issues or renews airport employee security identification badges, accounts for badges, collects and transmits sensitive Personally Identifiable Information for background checks, and conducts and monitors training and testing for applicants seeking access to restricted airport areas.
Requirements
- Two years of experience performing general clerical support work.
- Knowledge of and ability to apply security requirements and regulations for access control.
- Skill in identifying fraudulent or tampered identity documents.
- Knowledge of and ability to operate access control systems, key control systems, and the Automated Fingerprint Identification System (AFIS).
- Ability to speak and write effectively.
- Ability to perform basic analyses of data and information.
- Skill in using a computer and modern office suite software.
- High school diploma or a Certificate of General Educational Development (GED).
- A background security investigation is required for all new hires.
- Work requires moderate physical exertion, including lifting objects up to 25 pounds.
Nice To Haves
- Experience with ID badge application and production/recovery processes.
- Experience in high-volume, direct customer service.
- Airport Certified Employee (ACE) – Trusted Agent Certification.
- Experience with vetting and airport credentialing.
Responsibilities
- Respond to basic requests for information about security requirements, background investigations, training requirements, and procedures for obtaining ID badges.
- Process ID badge applications by reviewing them for completeness, inspecting identification and immigration documents when applicable, taking fingerprints, and securely transmitting biometric data and Personally Identifiable Information.
- Administer Security Identification Display Area (SIDA), secure area, and driver training and testing to applicants, and certify successful completion of training.
- Track applicants who fail to complete a Security Threat Assessment (STA) or Air Carriers Criminal History Records Check (CHRC) successfully, or who are subsequently disqualified.
- Produce airport ID badges; file and maintain badge records and documents; and maintain inventories of controlled and uncontrolled supplies.
- Process Taxicab Permits for STA at DCA only.
- Issue airport keys in accordance with established procedures.
- Perform routine badge and key audits to comply with TSA regulations.
- May provide basic training on front-line service processes and procedures to newer employees.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
