Airport Baggage Service Agent

Menzies Aviation Careers • Denver, CO

4d • Onsite

About The Position

The Baggage Service Agent assists passengers with baggage-related services, including delayed, damaged, or lost luggage claims. The role provides customer service while coordinating baggage tracking, documentation, and resolution efforts in accordance with airline and airport procedures. The position also supports baggage and aircraft operations, responds to changing schedules and operational needs, and works with ramp agents, supervisors, and airline personnel to meet deadlines. The work takes place in an airport terminal and baggage service office, in a fast-paced operational setting with frequent passenger interaction. The role requires compliance with company, airline, airport, TSA, safety, security, and uniform policies. Employees must pass pre-employment and random drug tests, pass a pre-employment background check, and meet the requirements for a security-sensitive identification badge.

Requirements

• High school diploma or GED.
• Must be at least 18 years old.
• Strong verbal and written communication skills.
• Basic computer proficiency and ability to learn airline baggage systems.
• Ability to work in a fast-paced, customer-focused environment.
• Strong problem-solving and conflict-resolution abilities.
• Ability to follow written and verbal instructions.
• Basic communication and teamwork skills.
• Reliable attendance and punctuality.
• Reliable telephone and transportation.
• Must be able to take verbal direction in English and read, write, understand, and carry out instructions in English.
• Must pass pre-employment and random drug tests.
• Must pass a pre-employment background check.
• Must meet requirements to obtain a security-sensitive identification badge.

Nice To Haves

• Previous airline experience.
• Previous customer service or hospitality experience.

Responsibilities

• Assist passengers with delayed, damaged, or lost baggage claims and coordinate baggage tracking, documentation, and resolution.
• Load and unload passenger baggage, cargo, and mail from aircraft safely and efficiently.
• Sort and transport luggage to designated airport areas.
• Operate baggage handling equipment, carts, belt loaders, and tugs safely.
• Ensure baggage is scanned, tagged, and routed to the correct flights.
• Inspect equipment and promptly report maintenance or safety concerns.
• Follow airline, airport, and TSA security procedures.
• Maintain cleanliness and organization of baggage areas and workspaces.
• Assist with aircraft arrival and departure operations as needed.
• Collaborate with ramp agents, supervisors, and airline personnel to meet operational deadlines.
• Respond promptly to changing flight schedules and operational needs.
• Adhere to safety regulations, company policies, and procedures, and participate in achieving company objectives.
• Take reasonable care of personal and others' health, safety, and wellbeing at work, following provided information, training, and workplace rules or procedures.
• Wear proper uniform or business attire as directed and keep identification badges visible.
• Perform other duties as requested.

Benefits

• $21.00 per hour.
• Frontier flight benefits for the employee and a companion.
• $40 monthly travel voucher or parking pass.
• Uniform provided.
• Advancement opportunities.
• Medical, dental, and vision insurance.
• Paid vacation.
• 401(k) savings plan.
• Employee assistance program.
• Pet discount coverage and pet insurance plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED