Baggage Service Agent

GRUPO EULEN USA • New York, NY

1d

About The Position

The Baggage Service Agent meets arriving passengers in the baggage claim area and assists customers and people meeting arriving passengers. The role identifies customer service needs and handles baggage issues, including lost, damaged, or pilfered luggage. The agent announces baggage arrivals, logs flights and baggage delivery information, updates records for bags arriving later, initiates and monitors baggage claims, and coordinates the return or delivery of luggage to customers.

The position requires maintaining professional customer service under pressure and in stressful situations. Physical demands include lifting, standing, squatting, kneeling, and walking for substantial portions of the scheduled work time, as well as being able to speak, hear, and understand English, relocate in an emergency, and maintain a neat, professional appearance. Reasonable accommodations may be made for individuals with disabilities.

Requirements

• Must be able to lift 70 pounds or more; the physical requirements section also describes lifting approximately 50 pounds.
• Must be able to stand, squat, kneel, and walk for 70% or more of scheduled work time.
• Must be able to speak and be understood, hear, and comprehend English.
• Must be able to stand for long periods and relocate in the event of an emergency.
• Must maintain a neat and professional appearance.
• Must be able to maintain customer service professionalism under pressure and in a stressful environment.

Nice To Haves

• Customer service experience preferred.

Responsibilities

• Meet arriving passengers in the baggage claim area and provide assistance and information to people meeting arriving passengers.
• Determine customers’ service needs and assist with lost, damaged, and pilfered baggage issues.
• Make baggage arrival announcements and provide customers with information and instructions.
• Log each flight as bags are delivered to the claim area and update records with information about later-arriving bags.
• Initiate files for lost, damaged, and pilfered baggage and handle irregularities in the internal baggage process.
• Monitor damage claims and make settlements.
• Coordinate the return of lost or damaged luggage to customers.
• Prepare bag delivery orders and arrange delivery services or other available means of delivery.
• Maintain professional customer service while under pressure and in stressful situations.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed