Airport Baggage Service Agent

Menzies Aviation•Denver, CO

20h•Onsite

About The Position

The Baggage Service Agent assists passengers with baggage-related services, including claims involving delayed, damaged, or lost luggage. The role provides customer service and coordinates baggage tracking, documentation, and resolution in accordance with airline and airport procedures. The position is based in an airport terminal and baggage service office environment with frequent passenger interaction in a fast-paced operational setting.

Requirements

High school diploma or GED.
Must be 18 years of age or older.
Strong verbal and written communication skills.
Basic computer proficiency and ability to learn airline baggage systems.
Ability to work in a fast-paced, customer-focused environment.
Strong problem-solving and conflict-resolution abilities.
Ability to follow written and verbal instructions.
Basic communication and teamwork skills.
Reliable attendance and punctuality.
Must have reliable telephone and transportation.
Must be able to take verbal directions in English and read, write, understand, and carry out instructions in English.
Must pass pre-employment and random drug tests.
Must pass a pre-employment background check.
Must meet requirements to obtain a security-sensitive identification badge.
Must wear proper uniform or business attire as directed by company officials and keep identification badges visible.
Must adhere to company policies and procedures and participate in achieving company objectives.

Nice To Haves

Previous airline experience.
Previous customer service or hospitality experience.

Responsibilities

Load and unload passenger baggage, cargo, and mail from aircraft safely and efficiently.
Sort and transport luggage to designated areas within the airport.
Safely operate baggage handling equipment, carts, belt loaders, and tugs.
Ensure baggage is scanned, tagged, and routed to the correct flights.
Inspect equipment and promptly report maintenance or safety concerns.
Follow airline, airport, and TSA security procedures.
Maintain cleanliness and organization of baggage areas and workspaces.
Assist with aircraft arrival and departure operations as needed.
Collaborate with ramp agents, supervisors, and airline personnel to meet operational deadlines.
Respond quickly to changing flight schedules and operational needs.
Adhere to safety regulations and company policies.
Perform other duties as requested.
Take reasonable care of the health, safety, and wellbeing of yourself and others at work.