Baggage Drop Agent - BOS Airport

PrimeFlight Aviation Services•East Boston, MA

1d•Onsite

About The Position

The Baggage Drop Agent assists passengers with luggage check-in and ensures an efficient, accurate, customer-focused baggage drop experience. The role verifies travel documentation, processes baggage using airline systems, and follows safety, security, and airline policies. The agent helps maintain smooth airport operations while providing customer service in a fast-paced environment.

Requirements

Must be at least 18 years old.
Must be legally authorized to work in the country of employment.
Ability to read, write, speak, and understand English, including written documentation.
Must have reliable transportation.
Strong interpersonal and relationship-building skills.
Ability to work in a fast-paced environment and manage multiple priorities.
Ability to demonstrate problem-solving, customer service, interpersonal, and oral communication skills.
Ability to stand and walk for prolonged periods.
Ability to lift up to 70 pounds.
Ability to reach, grasp, climb, stoop, bend, kneel, crouch, or crawl.
Ability to hear and respond to spoken voices and audible alarms in a terminal environment.
Vision abilities include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

Demonstrated customer service experience.

Responsibilities

Greet passengers at the baggage drop area and assist with luggage check-in.
Verify passenger tickets and travel documentation.
Ensure luggage is correctly tagged and processed.
Explain baggage policies, including weight limits, restricted items, and special handling procedures.
Operate computer systems to process baggage and generate luggage tags.
Assist passengers with self-service kiosks when needed.
Handle oversized, fragile, or special-care baggage attentively.
Coordinate with airline staff about special luggage handling requirements.
Maintain an organized and efficient baggage drop area.
Collaborate with security personnel to ensure baggage meets safety standards.
Immediately report baggage irregularities, discrepancies, or security concerns.
Provide passengers with information about flight status, gate locations, and airport services.
Help ensure a smooth and timely baggage handling process.
Follow company, airline, and airport baggage-handling protocols.
Stay informed about updates to baggage handling procedures and technologies.
Record and report baggage-handling activities and daily passenger interactions according to company and airport regulations.
Perform additional duties as assigned by management.