Airport Wheelchair Service /Baggage Agent -LIH/PT

Unifi•Lihue, HI

3d•Onsite

About The Position

Unifi is hiring an Airport Wheelchair Service /Baggage Agent to assist arriving and departing passengers with baggage handling and related concerns, while providing wheelchair and other customer support. The role supports passengers throughout arrival and check-in, including passengers with special needs, and addresses customer-service issues, complaints, and problems. No experience is required; paid training is provided. The agent handles baggage and wheelchair operations, supports the availability and delivery of wheelchairs, strollers, and gate-checked bags, and uses airport equipment and carrier-specific reservation and ticketing software. The position follows company safety and operational standards and promptly reports safety or security incidents and potential hazards. Work is part-time in Lihue, Hawaii, with A.M. and P.M. shifts and rotating hours that may include nights, weekends, holidays, and overtime. The role may involve working outdoors in severe seasonal weather conditions.

Requirements

High school diploma or GED.
Must be at least 18 years of age.
Must be able to obtain credentials required by airport, state, or customs requirements.
Must be able to constantly lift and carry up to and more than 70 pounds, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, and bend.
Must be able to work rotating shifts and hours, including nights, weekends, holidays, and overtime.
Must be able and open to work outdoors in weather conditions that may include severe seasonal elements.

Responsibilities

Assist passengers through arrival and check-in, including passengers needing wheelchair assistance.
Provide wheelchair support using a computerized system, including boarding, baggage service, reservations, and resolving related complaints and problems.
Direct passengers through Customs, Immigration, and Quarantine.
Assist Ramp Service Agents with making wheelchairs, strollers, and gate-checked bags available for loading at departure and delivering them to passengers upon arrival.
Operate the jetway, computer keyboards, and carrier-specific reservation and ticketing software.
Oversee customer-service issues related to wheelchair-bound customers.
Lift, load, unload, and sort passengers’ baggage; receive and forward bags to TSA.
Maintain and take care of the safety scanner and other equipment.
Follow safety procedures, company safety policies, and operational standards.
Immediately report safety and security incidents and potential hazards in accordance with the Unifi Fair and Just Culture Policy.
Perform other related duties as assigned within the position’s expected skill, experience, and capabilities.