Airport Assistant General Manager II - Food & Retail Concessions Division

City of Atlanta•College Park, GA

About The Position

The Airport Assistant General Manager II (AGM) reports to the Airport Deputy General Manager of the Office of Revenue Development & Management. The AGM manages, plans, organizes, integrates, and oversees the Airport’s concessions program, including food and beverage, retail, advertising, passenger services, and vending at the Airport or on its property. The role develops and updates the concessions master plan, budgets, forecasts, and pro formas; improves the customer experience; and implements innovative concepts. The AGM also evaluates and manages concessions agreements, monitors financial and customer-service performance, and develops plans to generate non-aviation revenue while keeping the Airport’s ACDBE program and small-business goals in view. This senior-level Airport leadership position helps define and implement strategies to maximize non-aeronautical revenue and enhance customer experience in accordance with Airport policies and the strategic business plan. The AGM leads day-to-day strategic and business initiatives, provides expertise across concessions functions, manages budgeted resources, establishes efficient processes, oversees director- and manager-level positions, and coaches teams to deliver results. The position works with minimal supervision and receives general direction focused on immediate and strategic objectives; it is described as a policy-advisory level of management.

Requirements

Bachelor’s degree in business/public administration, aviation management, or a related area.
At least 10 years of management experience in commercial development, business management, aviation services, or related fields.
Knowledge of Airport concessions, including food and beverage, retail, advertising, sponsorships, vending, and passenger services.
Senior-level leadership ability and ability to cultivate interdepartmental talent.
Knowledge of Airport regulations, codes, and policies governing commercial entities and programs.
Strong analytical and presentation skills and understanding of the Airport industry and commercial and financial policies.
Strong personnel-management skills.
Exceptional verbal and written communication and listening skills.
Ability to organize and direct programs and resources involving commercial development, lease negotiation, contract management, communication, stakeholder engagement, and Airport-impacted community relations.
Ability to supervise, train, and evaluate personnel and support their professional development.
Ability to collaborate with internal and external stakeholder groups on Airport revenue-generating programs, projects, and functions.
Physical, lifting, and sensory capabilities required to perform the job successfully.

Nice To Haves

Master’s degree in business management, commercial development, aviation services/industry, transportation, or related assignments.

Responsibilities

Strategically lead concessions activities and initiatives in conjunction with the Airport Deputy General Manager.
Direct assigned Airport functions through subordinate directors and managers within the concessions program.
Monitor industry and consumer trends, set strategic direction, and identify opportunities to optimize revenue, improve customer satisfaction, and retain or generate revenue across concessions business categories.
Collaborate with business peers and partners in other Airport offices, divisions, and business units.
Prepare and present periodic concessions performance reports, including analysis of sales and revenue trends.
Prepare, review, and implement operating plans, including fiscal-year budgets, strategic plans, operational plans, and departmental policies.
Collaborate with internal stakeholders on projects such as the master plan, construction projects, and contract audits.
Coordinate with Procurement and Law to direct, develop, and manage negotiation and management of Airport leases and agreements within the Office.
Develop stakeholder relationships and policies and programs, communicating with the Deputy General Manager, General Manager, Mayor’s Office, and Atlanta City Council.
Select, manage, and develop leadership talent; provide ongoing guidance, coaching, and feedback to support high performance and results.
Oversee divisional success plans, leadership needs, and development of future leaders and candidates for higher-level positions.
Implement applicable standards and maintain compliance with requirements of the FAA, TSA, EPA, State of Georgia, City of Atlanta, and other relevant entities.
Establish working relationships with Airport leadership, regulators, stakeholders, local governments, and other relevant organizations.
Serve on the senior management team and contribute to Airport strategic, business, and financial plans.
Attend meetings, functions, and events.
Plan, analyze, and implement initiatives; make resource-allocation decisions; coordinate and supervise team members; develop policies and procedures; handle difficult situations tactfully; and escalate issues to leadership as needed.
Supervise, train, and evaluate assigned personnel and their professional development.
Collaborate with internal and external stakeholders to research, develop, and implement revenue-generating Airport programs, projects, and functions.