General Manager-Airport

CC Holdings Restaurant Management Group•Indianapolis, IN

2d•$65,000 - $70,000•Onsite

About The Position

CC Holdings Restaurant Group is seeking a qualified, friendly, motivated, and detail-oriented General Manager to lead café operations at the Indianapolis International Airport. The locally owned restaurant group serves healthy food, gourmet coffee, espresso drinks, and smoothies at locations throughout the Indianapolis area. The role promotes the company’s HEART Culture: Heartfelt, Efficient, Accountable, Respectful, and Team-Oriented, with a focus on hospitality, strong community connections, and exceptional experiences for guests and team members. The General Manager oversees daily operations, leads and develops a management team, and helps drive sales, profitability, service, and food quality. The role includes managing employees, scheduling and labor, ordering and inventory, cost control, and café operations. The schedule covers Monday through Sunday, including nights and weekends, with shifts varying between 5:00 AM and 11:00 PM. The anticipated start date is between October and December, depending on hiring and onboarding timelines.

Requirements

At least 5 years of experience in the food industry.
At least 5 years of management experience.
Proven ability to increase sales and drive business growth.
Strong team-building and leadership skills.
Experience with employee scheduling and labor management.
Knowledge of product ordering, inventory management, and setting pars.
Experience with profit-and-loss reconciliation and cost control.
Excellent customer service and hospitality skills.
Ability to provide exceptional customer experiences and consistently deliver high levels of service.
Ability to manage labor costs, food costs, and waste control.
Ability to lead, coach, and develop a management team and manage a team of 20 or more employees.
Proficiency in café operations, including food preparation, smoothies, specialty drinks, and prep work.
Excellent communication and active listening skills.
Passion for and knowledge of food and hospitality.
Technical proficiency in Microsoft Office Suite.
Ability to perform essential functions with or without reasonable accommodation.

Responsibilities

Oversee daily restaurant and café operations.
Lead, coach, and develop a management team and a team of 20 or more employees.
Build the business by increasing sales and supporting positive sales and profit trends.
Manage employee scheduling, labor, food costs, inventory, product ordering, pars, and waste control.
Reconcile profit and loss and control operating costs.
Deliver excellent customer service, hospitality, and overall guest experiences.
Identify operational challenges and coach team members on solutions.
Motivate team members to exceed customer expectations and sales goals.
Ensure food quality standards and maintain cleanliness and sanitation standards.
Perform and oversee café operations, including food preparation, smoothies, specialty drinks, and prep work.
Adhere to company policies and procedures.
Respond urgently to operational needs and make sound decisions in uncertain or high-pressure situations.