General Manager-Airport

CC Holdings•Indianapolis, IN

2d•Onsite

About The Position

CC Holdings Restaurant Group is seeking a qualified, friendly, motivated, and detail-oriented General Manager to lead a café at Indianapolis International Airport. The locally owned restaurant group operates café locations throughout the Indianapolis area and emphasizes a HEART Culture: Heartfelt, Efficient, Accountable, Respectful, and Team-Oriented. The company focuses on hospitality, community connections, and serving healthy food, gourmet coffee, espresso drinks, and smoothies. The General Manager oversees daily café operations and leads a team of 20 or more employees, including coaching and developing the management team. The role supports sales and profit growth, manages labor and food costs, inventory, ordering, scheduling, and waste control, and ensures food quality and positive guest experiences. The anticipated start date is between October and December, depending on hiring and onboarding timelines. The airport café operates Monday through Sunday, with nights and weekends included. Operating hours are 5:00 AM–11:00 PM, and shifts vary.

Requirements

At least 5 years of experience in the food industry.
At least 5 years of management experience.
Proven ability to increase sales and drive business growth.
Strong team-building and leadership skills.
Experience with employee scheduling and labor management.
Knowledge of product ordering, inventory management, and setting pars.
Experience with P&L reconciliation and cost control.
Excellent customer service and hospitality skills.
Ability to manage labor costs, food costs, and waste control.
Ability to lead, coach, and develop a management team.
Capability to manage a team of 20 or more employees.
Experience overseeing daily operations.
Proficiency in Microsoft Office Suite.
Sound decision-making in uncertain or high-pressure situations.
Excellent communication and active listening skills.
Passion for and knowledge of food and hospitality.
Ability to perform café operations, including food preparation, smoothies, specialty drinks, and prep work.

Responsibilities

Oversee daily café operations.
Lead, coach, and develop a management team and a team of 20 or more employees.
Build a strong team and manage employee scheduling and labor.
Manage product ordering, inventory, and par levels.
Reconcile profit and loss and control costs, including labor, food, and waste.
Drive sales and business growth and help achieve positive sales and profit trends.
Provide exceptional customer service and hospitality and promote positive guest experiences.
Identify operational challenges and coach team members on solutions.
Motivate team members to exceed customer expectations and sales goals.
Ensure food quality standards and café operations, including food preparation, smoothies, specialty drinks, and prep work.
Adhere to company policies and procedures.
Respond urgently to operational needs and opportunities.
Maintain cleanliness and sanitation standards.
Perform other duties necessary for restaurant operations.