Airport Assistant General Manager II | Non-Aeronautical Revenue Division

City of Atlanta•Atlanta, GA

5d•$142,779 - $200,000

About The Position

The Airport Assistant General Manager II (AGM) is a senior-level position within the Hartsfield-Jackson leadership structure and reports to the Airport Deputy General Manager of the Office of Revenue Development & Management. The AGM has direct oversight of multiple Airport business units, including parking, ground transportation, the rental car center, real estate development, and other non-aeronautical revenue-generating services. The AGM helps define and implement strategies and initiatives to maximize non-aeronautical revenue and improve the customer experience in accordance with Airport policies and the strategic business plan. The role leads day-to-day strategic and business initiatives, provides expertise across specialized business development functions, manages budgeted resources, establishes efficient processes, and oversees multiple director- and manager-level positions. The AGM also coaches team members and fosters a collaborative, high-performing culture. The role works with minimal supervision under general, policy-advisory direction. It exercises sound judgment in planning and implementing initiatives, allocating resources, supervising teams, developing policies and procedures, handling difficult situations, and escalating matters to leadership. The AGM contributes to Airport-wide strategic, business, and financial plans and provides directional authority and development for experienced directors or managers.

Requirements

Bachelor’s degree in business or public administration, aviation management, or a related area.
At least 10 years of management experience in commercial development, business management, aviation services, or related fields.
Knowledge of Airport regulations, codes, and policies governing commercial entities and programs.
Senior-level leadership ability and ability to cultivate interdepartmental talent.
Strong analytical and presentation skills, with an understanding of the Airport industry and commercial and financial policies.
Strong personnel management skills.
Exceptional verbal and written communication and listening skills.
Ability to organize and direct programs and resources involving commercial development, lease negotiation, contract management, communications, stakeholder engagement, and Airport-impacted community relations.
Ability to supervise, train, and evaluate personnel and support their professional development.
Ability to collaborate with internal and external stakeholders on revenue-generating Airport programs, projects, and functions.
Required physical, lifting, and sensory capabilities to perform the job successfully.

Nice To Haves

Master’s degree in business management, commercial development, aviation services or industry, transportation, or related assignments.
Knowledge of Aeronautical Revenue Division business units, including Airline Affairs, Commercial Property Management, Commercial Real Estate, and Terminal Management.

Responsibilities

Strategically lead non-aeronautical revenue, business development, and management activities and initiatives in conjunction with the Airport Deputy General Manager.
Direct assigned Airport functions through subordinate directors, managers, and project managers, including parking, ground transportation, the rental car center, and other business development activities.
Monitor industry and consumer trends, set strategic direction, and identify opportunities to optimize revenue, improve customer satisfaction, and retain or generate revenue across assigned business categories.
Collaborate with business peers and partners across Airport offices, divisions, and business units.
Prepare and present periodic reports on Division performance.
Prepare, review, and implement operating plans, including fiscal-year budgets, strategic and operational plans, and departmental policies for internal and external stakeholders.
Coordinate with the Department of Procurement and the Department of Law to direct, develop, negotiate, and manage Airport leases and agreements within the Office.
Develop stakeholder relationships, policies, and programs, communicating with the Deputy General Manager, General Manager, Mayor's Office, and Atlanta City Council.
Collaborate with internal stakeholders on projects such as the master plan, capital plan, construction projects, and contract audits.
Select, manage, and develop leadership talent; provide ongoing coaching and feedback; and oversee divisional success plans, leadership needs, and development of future leaders.
Implement applicable standards and maintain compliance with regulations, policies, and procedures established by the FAA, TSA, EPA, the State of Georgia, the City of Atlanta, and other relevant entities.
Build effective working relationships with Airport leadership, regulatory representatives, Airport stakeholders, local governments, and other relevant organizations.
Serve as a member of the senior management team and provide significant input into overall strategic, business, and financial plans.
Attend meetings, functions, and events.
Organize and direct programs and resources related to commercial development, lease negotiation, contract management, communications, stakeholder engagement, and Airport-impacted community relations.
Supervise, train, and evaluate assigned personnel and support their professional development.
Collaborate with internal and external stakeholder groups to research, develop, and implement revenue-generating Airport programs, projects, and functions.