Airport Assistant General Manager II - Food & Retail Concessions Division

City of Atlanta•Atlanta, GA

About The Position

The Airport Assistant General Manager II (AGM) leads and oversees the Airport’s Concessions Program, including food and beverage, retail, advertising, passenger services, and vending at the Airport or on its property. Reporting to the Airport Deputy General Manager of the Office of Revenue Development & Management, the AGM manages, plans, organizes, and integrates concessions activities and initiatives. The AGM develops and updates the concessions master plan, recommends ways to build the program, develops budgets, forecasts, and pro formas, improves the customer experience, and implements innovative concepts. The role evaluates, develops, and manages concessions agreements; monitors financial and customer-service performance; and develops ways to grow non-aviation revenue while supporting the Airport’s ACDBE program and small-business goals. The AGM helps define and implement strategies to maximize non-aeronautical revenue and enhance customer experience in alignment with Airport policies and its strategic business plan. This senior-level position directs assigned functions through subordinate directors and managers, oversees multiple director- and/or manager-level positions, manages budgeted resources, establishes efficient processes and procedures, and provides leadership, guidance, and coaching. The AGM contributes to Airport strategic, business, and financial plans and cultivates a collaborative, high-performing culture. The role works with internal and external stakeholders, including Airport leadership, regulatory representatives, local governments, and other pertinent organizations. It exercises sound judgment in planning and implementing initiatives, allocating resources, developing policies and processes, and escalating matters to leadership. The position is expected to work effectively with minimal supervision, with general direction focused on immediate and strategic objectives.

Requirements

Bachelor’s degree in business/public administration, aviation management, or a related area.
At least 10 years of management experience in commercial development, business management, aviation services, or related fields.
Knowledge of airport concessions, including food and beverage, retail, advertising, sponsorships, vending, and passenger services.
Senior-level leadership skills and ability to cultivate interdepartmental talent.
Knowledge of Airport regulations, codes, and policies governing commercial entities and programs.
Strong analytical and presentation skills, with understanding of the Airport industry and commercial and financial policies.
Strong personnel management skills.
Exceptional verbal and written communication and listening skills.
Ability to organize and direct programs and resources involving commercial development, lease negotiation, contract management, communication, stakeholder engagement, and Airport-impacted community relations.
Ability to supervise, train, and evaluate personnel and support their professional development.
Ability to collaborate with internal and external stakeholder groups on research, development, and implementation of revenue-generating Airport programs, projects, and functions.
Required physical, lifting, and sensory capabilities to perform the job successfully.

Nice To Haves

Master’s degree in business management, commercial development, aviation services/industry, transportation, or related assignments.

Responsibilities

Strategically lead concessions activities and initiatives in conjunction with the Airport Deputy General Manager.
Direct assigned Airport functions through subordinate directors and managers in the concessions program.
Monitor industry and consumer trends and identify opportunities to optimize revenue, improve customer satisfaction, and retain or generate revenue across concessions business categories.
Collaborate with business peers and partners in other Airport offices, divisions, and business units.
Prepare and present periodic concessions performance reports, including analysis of sales and revenue trends.
Prepare, review, and implement operating plans, including fiscal-year budgets, strategic plans, operational plans, and departmental policies.
Collaborate with internal stakeholders on projects such as the master plan, construction projects, and contract audits.
Coordinate with Procurement and Law to direct, develop, and manage the negotiation and management of Airport leases and agreements within the Office.
Develop stakeholder relationships, policies, and programs, communicating with the Deputy General Manager, General Manager, Mayor’s Office, and Atlanta City Council.
Select, manage, and develop leadership talent; provide ongoing coaching and feedback; and oversee succession and leadership development needs.
Implement applicable standards and maintain compliance with regulations, policies, and procedures established by the FAA, TSA, EPA, the State of Georgia, the City of Atlanta, and other relevant entities.
Establish effective working relationships with Airport leadership, regulatory representatives, Airport stakeholders, local governments, and other pertinent organizations.
Serve on the senior management team and provide input into Airport strategic, business, and financial plans.
Attend meetings, functions, and events.